[Resolved] Tata DoCoMo 3G — 3 times disconnection of service for their fault | |||
Hi tata 3g docomo, I have enrolled for prestigious 3g on november 13th 2010. and submitted my documents to indiranager tata 3g outlet. my tata mdn no:[protected] IMEI number:[protected] 1. after one week o[censored]se. when ever i connected the device it showed that "connect failed". i went to 3g outlet they took 4 days to say that there was problem with the device, your document not updated. i felt bad, i paid 1000 bucks and no service for few days. i lost my business for four days. 2. there is poor network around my house i complained they came after 15 days. they noticed poor connection but no action is taken. 3. i wanted to return back dongle, but they are not taking. so i recahred for 1250 on december 20th. when i connected it says "connect failed". when I called customer care, they informed me that i have not submitted the documents. in the first place how could you provide the service for first one month if you don't received the documents. anyhow on november 13th,2010 i have submitted my documents to indira nagar tata 3g outlet. again serivce restored on december 24. the reguest is registered, its number is "PAV09332788". 4. again you disconeected my service on jan-4th-2010. saying the same thing like " i have not submitted documents. again i had heated arguments with the customer. then my request is taken, its service number is "PAV0935736". saying the resolution is provided by jan-13th-2010. they told they need nine days for the verification. You need nine days for this. I am in service and you don’t have feel of sorry to resolve the issue at the earlist. 5. NOT WHATS THE GURANTEE THAT THEY WON'T DISCONNECT MY SERVICE IN FUTURE. I AM REALLY DISSPOINTED WITH TATA 3G DOCOMO SERVICE. 6. I was great loyal to tata brand. It’s the worst ever service I had in my life. 7.so altogether you took from me and barred service for three times. even though its not my fault. during this time I have called to custoermer and visited tata 3g outlet few times. i have last my time, petrol to travel to 3g outlet and mental peace. I need compensation for the same. I am always to loyal to tata brand. i blindly purchase any tata brand. this is first time. am sick of your service. Tata docomo mentally torturered me. I need compensation for the same. Regards, Victim of tatadocomo 3g Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I am completely agree with above user. I am also facing a same problem. I bought my docomo 3g connection on 26th Jan, 2011 and device stopped working on 30th Jan, 2011. I asked to customer care, they said you have negative balance. I did not get my account user name and password yet. How can I get my login id and password. How can I check about my usage?? Docomo 3g 3.6 with plan 1250 is unlimited after 10 gb download with speed 128kbps or only 10 gb is a limit. DOCOMO SUCKS...!!! MOTHER ...!!! DOCOMO...!!!
Reply
my mdn number is[protected] please lemme know asap...
Completely agree, TATA docomo has started damaging their brand name, Even I have opted for TATA docomo 3G about a month back from Indira nagar Bangalore Outlet.
It took 15 days time for them to verify my address, on top of that they say we had come everyday in the afternoon for verifying your home address but no one was there...who the hell asked you to come in afternoon when i clearly mentioned the time for verification should be either before 9 am and after 6 pm as i will be in office bw 9 to 6...these guys never works on Satudays..as.. you get good walkin customers to tap in in your trap.
Secondly do you guys know the meaning of 3G????
I DOUBT AS THE NETWORK SERVICE IS PATHETIC(DIAL UP NETWORK PROVIDE BETTER SPEED THAN THIS) !!...7.2 MBPS SPEED(DONT PROMISE WHEN YOU CAN NOT DO)
finally after 20 days time my machine got activated and i thought my problem has been sorted out...but i never knew another problem which is so called network problem will pop up. Still I am struggling with the same problem...i have complaint at the local level...then to the appellate authority Sunita George, who is taking her own sweet time to reply, till now she has not replied(I guess her mailbox must have been filled with all the complaints)...anyways i am going to escalate it in net 3 days to TRAI if i am not getting any response.
I also want my 2500 rs BACK which i have paid for the machine.
Deepak-[protected]
It took 15 days time for them to verify my address, on top of that they say we had come everyday in the afternoon for verifying your home address but no one was there...who the hell asked you to come in afternoon when i clearly mentioned the time for verification should be either before 9 am and after 6 pm as i will be in office bw 9 to 6...these guys never works on Satudays..as.. you get good walkin customers to tap in in your trap.
Secondly do you guys know the meaning of 3G????
I DOUBT AS THE NETWORK SERVICE IS PATHETIC(DIAL UP NETWORK PROVIDE BETTER SPEED THAN THIS) !!...7.2 MBPS SPEED(DONT PROMISE WHEN YOU CAN NOT DO)
finally after 20 days time my machine got activated and i thought my problem has been sorted out...but i never knew another problem which is so called network problem will pop up. Still I am struggling with the same problem...i have complaint at the local level...then to the appellate authority Sunita George, who is taking her own sweet time to reply, till now she has not replied(I guess her mailbox must have been filled with all the complaints)...anyways i am going to escalate it in net 3 days to TRAI if i am not getting any response.
I also want my 2500 rs BACK which i have paid for the machine.
Deepak-[protected]
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