[Resolved]  Tata Docomo — ACTIVATION OF CALL ME TUNES WITHOUT MY KNOWLEDGE

Address:

Kannur, Kerala

Dear sir/madam,
my docomo number is [protected]. Two days before ,after an
advertisement call from docomo, 'CALL ME TUNE' facility was activated
in my number without any intimation or response from my part and
Rs.30+Rs. 15 was deducted from my balance. I called customer care in an hour and reported . His response was very passive and he said even if service is cancelled, I wont get the money back. Today, again after a call
from docomo the call me tune cong changed automatically and Rs.15 was
deducted again. I called the customer service personnel and
complained. She told she will cancel the services and return the whole
amount. Till now i have got only 15 Rs. back and the service is
cancelled. So, i request you to kindly credit the remaining amount to
my balance asap. And also please don't make advertisement calls to my
mobile again. I had registered for DND yesterday. Please take necessary
actions, so that, we, customer wont have fear of losing money from
balance accountunnecessarilyy.
With regards,
Pranav k.