Tata Docomo — Activation o[censored]nauthorised services and Irregular customer care response

Address:

Tamil Nadu

Name: M Naveen
Mobile No: [protected]
Address: No.420 Raja Street,
Kavaraipettai-601206,
Tamilnadu,
India.

Complaint Details:

I have recharged for Rs.30 on 24-10-12 and also activated weekly internet pack. I used my mobile upto 11.30 PM and turned off my GPRS. But around 00.34 on 25-10-12, they have activated VAS named "Bollywood Hulchul" and deducted Rs.22.7/-.

On seeing the VAS activation message i have received and i called 198 around 10 AM to lodge complaint. But customer care center's response were poor and irregular. After the call end they have deactivated the service at 10.14AM but didn't refund the amount deducted.