[Resolved]  Tata Docomo — Agent using foul language on 121 customer service and misusing the customers data by sharing it with friends

Address:

Hyderabad, Andhra Pradesh

I am very much distressed because of the Docomo's poor customer service and hoping you could pop into this issue and give me peace. Kindly please go through the below trail. I have been very much abused not just by a customer service agent (Anthony) but also by his friends. 1. As per the Data act, my mobile number shouln't be shared with any outsiders. But seems like the customer service agent (Anthony) who attended my call this morning at 12:00AM(21 Oct) has given my number to his friends to use foul languages on me. 2. He had also deactivated the GPRS at 12:26AM this morning, though no request been made from my side. I have been severely disturbed on what's been going on with my account and the Docomo's customer service. A complaint (PSR[protected]) has been registered already but nobody is interested to understand the urgency of the issue. I just didn't want my contact to be visible here. And guys from docomo, please do refer to my complaint reference number I tried to reach every corner to find if someone can actually understand my issue and sort it out ([protected]@tatadocomomarketing.com ; [protected]@tatadocomo.com; customercare.[protected]@tatatel.co.in; appellate.[protected]@tatadocomo.com; Nodal.[protected]@tatadocomo.com). But in vain! I wish somebody can pass me Corporate/Jogesh Nayar's email id to show my grievances? (Though via the feedback option in Tata website, the same complaint has been sent to Jogesh, just a couple of seconds before)