Tata Docomo — We lost our Balance amount

Address:

Andhra Pradesh

Sir our tatadocomo number is [protected] n my name is Mansoor Hussain, We are using our mobile to internet threw PC. We have sent a message to tatadocomo as GPRS to 121 at the time of 11.10AM. And before we are sending a sms our main account balance is 21.11pasie. Then after we are sending the sms we have got nil balance in our main account. Actually that GPRS to 121 plan cost is only 5 rs. Then we have got 16.11 paise in our main account balance. But there is no balance. Then we have calling to account info to 12525 those say we have no data updating still call me after one hour. i have continue calling as those say. But there is no response still up to 9pm. Andafter 9 pm those given the complaint number as "CBL09137191", and also i have loss my GPRS 5rs pack and i want replace my amount totally 21.11 paise. While i have not using any internet because the main account balance is 0.00 paise, thats what i will ask you plz solve my problem and replace my totall amount.