[Resolved]  Tata Docomo — Asking for Documents again & again ([protected])

Regarding my documents, I had been to Docomo office here in Vijayawada & got mail from Mr. Vijay Kumar K, Nodal Officer-AP plus call from docomo stating that my documents is clear & my sim will not be block. Now again same thing even after I got confirmation from three different ways they blocked my sim. Why Docomo have such a worst customer service? You can go through the following mail from Dear Mr. Vijay Kumar K, Nodal Officer-AP, TATA DOCOMO. Even I tried to speak with customer care they too block me. What should I do now? I never seen such a third class & worst communication gap between company it self.
At least now I deserved better service.

"Dear Mr. Zaki Husain Al-Hafiz,



Subject:- Concern raised wrt Service barring- Mobile No:- [protected]



This is further to your email correspondence regard to Documentation



At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.



In response to your mail we wish to record the following:



· You have raised a concern related to Documentation on 06-Mar-2012.

· We have verified your account details and found that, you have received the verification call on 05-Mar where in you have not shared the proper information due to which an intimation SMS was relayed to your number.

· Based on your concern we have intimated to the appropriate escalation level and for the restoration for services. We request you to kindly ignore the SMS which you have received with regards to documents.



In this context, we regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident in isolation and not as a representation of our services.



We assure you of our best attention at all times. For any query, please feel free to mail us at Nodal.[protected]@tatadocomo.com



Regards,

Vijay Kumar K

Nodal Officer-AP

TATA DOCOMO"

Surprise Surprise...
Dear reader for your kind information, I am in need to re-activate my number urgently. Even though its mistake from TATADOCOMO I had been to TATADOCOMO's office here in AP Circle, Vijayawada City & Location Eluru Road. I was surprise after hearing that I had said my verification name wrong apart from that I was ready to re-submit my Identity once again but they don't have re-submission form. Ha ha what a joke, initially they disconnecting with customer fault now even ready to submit application once again they don't have application form. Can some one tell me what should I do in this case? I already submitted my documents twice & earlier my number was barred for almost ten days. Really I am very tiered of this Docomo. Here in DOCOMO office they are I must submit my document once again, Is there is any other way to submit documents?

Still no one get in touch with me. But right now my sim is active, but m not sure about for how many days.
One more thing Docomo promise me to give some special offers, still that offer also has to come. I guess they surprise me by blocking my no.
I don't know how to describe such kind of customer service?