[Resolved]  Tata Docomo — automatic subscription of vas and deduction of balance

Tata Docomo — Automatically Deducted my balance

On 13-Dec-2010 at 3.PM, i recieved a message saying "Your balance of Rs.120 has bee deucted for Call me tunes offer".
I haven't activated anything. But my balance has been deducted.

When i call to customercare, those people are not responding properly and at last they have retained only Rs.30 to my account.

Can you please let me know how can i get my total balance back.

Regards,
Sreenivas
[protected]

Tata Docomo — BALANCE CAME 0

MY AC. BALANCE SUDDENLY CAME TO O ON 19TH OF DEC WHEREAS IM ALREADY USING 48/-GPRS PACK SEPARETELY AT THAT TIME REASON GIVEN TO ME THAT DUE TO TECHNICAL SUPPORT SUCH THING IS HAPPENED ,AND NOW THEY REFUSE THAT SUCH A THING IS HAPPENED-ONE OF THE CHEATING CO. THE COMPLAINT NO. GIVEN TO ME IS GBL09520335 AND MY CELL NO. [protected]-SIMPLY IM GOING TO THROW AWAY ALL THE SIMS OF THIS PARTICULAR CO.

Docomo — Daily Deduction of Re.3

I ve been Get charged Rs3 Per day from past two three weeks and few days later i got a message saying- Thanks for Downloading Game ' and i never download a game and never subscribe a game plan which deduct my balance everyday.. And whenever i call to customer care, they were always like - We hve technical problem running so call after sometime... I am fed upwith this ...
My moile no. is [protected]
Do something otherwise i ll do something

As you say you will call within 6 business hours. . Its been a Day now..
What the Heck is going on ...

Tata Docomo — Weekly deduction of VAS which i have not subscribed

Hi,

I am a using a tata docomo number:[protected]

I am being charged Rs. 10 for Renewal of Hot N Sizzling Models
subscription which i have never activated

After complaining to tata docomo, on 6th of may I got a mail from Tata docomo customer care with Service number is PGSR09343739.
They stated that deactivation of the service is in progess.

But Till today nothing has happened. and each thursday/friday I get one sms
stating deduction of 10 rs for renewal of the Hot N Sizzling Models service.

I have sent atleast 2 mails to listen.[protected]@tatadocomo.com but no action yet.
The latest mail reference no is M4374325. And I was promised action by 1st June 2011 and no action has been taken and on 4th of june again 10 rupess were deducted.


May I know the reason why tata docomo can not deactivate the service from
their end?

As when i called customer care they asked me to deactivate from the website.
But If i have not activated the service I do not have any idea how to
deactivate it.


Please look into this matter as I am getting fed up with such service for
last 1 month.



Thanks.

Mahesh

Docomo ke CC ki main office me jaa vahaa se bandh hoga..

Tata Docomo — Deduction in balance in name of VAS

Hi Sir,

Tata Docomo is deducting unncecessary amount from my balance in name of subscribed services. Upon calling their customer care, they are telling that they are unable to refund, as the deduction is old. Even when deducting amount, there is no alert or sms from Tata docomo.

How to get the money back? Please advice.

Rupesh

my 80 rs have been deducted in last 2-3 days.they first offered me an free call me tune for a month n before 1 month they deducted 40rs.and even before that 50 and 10 rs for data usage service.what data usage service, when i haven't subscribed for any data usage services why the hell are they deducting my balance.the service is pathetic and now when i', m trying to talk to a customer care executive they are telling that they are busy with some other customers so u can try it latter on ...whom the hell should i complain about this...its pathetic

Tata Docomo — Automatically Services activated on number & balance deduct

Actually I have Tata DOCOMO connection But From few months Some services automatically activated on my no. & balance deduct from a/c
Mob No.[protected]

Tata Docomo — VAS deactivation

Please deactivate my VOV that you people have activated as early as possible. My balance is getting deducted by Rs. 5/- everyday. My mobile number is [protected]. Please do the needful.

Thanks and Regards,
Gopal Grandhi

Hi Gopal,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir,
My mobile no is [protected] of TATA DOCOMO. Today I got a sms

"Hi! You have subscribed to fact-pact pack at Rs30 till 25/07/2012. To Stop, Dial 155223 (TollFree) or sms STOP MFP to 57775(Free).Current balance: INR 57.82 at[protected]:36 PM.

But i haven't subscribed for anything.Kindly do the needful to unsubscribe the same and refund the deducted amount.

Hi

Kindly be informed that the amount of Rs.30 has been adjusted in the number on 27-Jun-2012
Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir/Madam,

I am also facing same type of issue and not getting any proper response approximately 500rs is deducted from my balance, each morning 5 rs is deducted. When i call to customer care they say a divin service is active and renewal and say we not give u refund just deactivate that service and again this was not happen but today complete 3 month and daily deduct 5 rupees and not getting any refund plus loss of balance daily.

I also try to contact any Supervisors but the customer care persons say all seniors are busy at that time, please update me on this.
I need quick action.

Thanks
Rohit Wadhwa
Mobile Number : [protected]

Hello Sir/Mam,

My issue is not solved i am daily calling to customer care and they say we can't refund and we stop this service only amount deduction time is vary.
Now amount is deducted 2 times a day some time at 5:11 am and some time 8:11 am.

Great now customer care only say service is close in 4 hour and these four hours never complete.

That's it, i have loss lots of my balance and not one is able to close this service, today i am complete 2 month with this rubbish service which is automatically active for eating my balance.Not any customer care person is ready to answer this.

Tata docomo shame on you. I am going to switch my network provider and try to forward this complete to higher authority.

Thanks for your supports which make my trouble double.
--
Thanks and Regards
Rohit
Your Past 5 Year customer.

Today again same thing happen amount deducted on 9:40 am.

This is not due to any action from my mobile. My mobile don't have WAP settings or TATA DOCOMO DIVE-IN Access point.
Customer care say de-active this from DIVE-IN portal, So how i can d-active this from DIVE-IN wap portal.

The reason is still not clear, why its active my phone is Android phone and not have any WAP configuration, how this service is active and why no one is able to de-active this.

Check these deduction:
Dear customer, last 5 data usage: Date 21-Jul, 3GSDP, Time09:03 AM, Usage 31 Rs5.0, 1, Date 20-Jul, 3GSDP, Time08:52 AM, Usage 31 Rs5.0, 1, Date 19-Jul, 3GSDP, Time08:43 A

Hi

I am trusting you have refund amount but still not working please check these 3 balance deduction:
Dear customer, last 5 data usage: Date 23-Jul, 3GSDP, Time09:20 AM, Usage 31 Rs5.0, 1, Date 22-Jul, 3GSDP, Time09:12 AM, Usage 31 Rs5.0, 1, Date 21-Jul, 3GSDP, Time09:03 A

Service is still active and eating my balance .

Please Contact your technical team regarding this issue, not want to port my service provide. Because this is like a joke for me.

I am tried to doing Complaint daily.

--
Thanks and Regards
Rohit
[protected]

Hi
This is today deduction when this is fixed:
Dear customer, last 5 data usage: Date 24-Jul, 3GSDP, Time10:08 AM, Usage 31 Rs5.0, 1, Date 23-Jul, 3GSDP, Time09:20 AM, Usage 31 Rs5.0, 1, Date 22-Jul, 3GSDP, Time09:12 A

Fixed as soon as possible this make me mad.

--
Thanks and Regards
Rohit
[protected]

Hello,

I have same problem at this time i don't know why? I have already dial 155223 and deactive but still tata docomo deducted from my balance last three days.my number is [protected].. so please advice me what i do. your customer care told me that game club service activated by me.how i don't know... i never press any button.. i have already called your customer care and no solution given by them. so can you solve my problem...?

If not then please tell me..so i am ready to go other service..

Thanks
Nitin