[Resolved] Tata Docomo — Balance deducted while surfing on net whereas i have free internet pack. | |||
I am using Tata Docomo sim card having MB. number [protected]. i have recharge with rs. 250 on 31/08/2013 in which i got talk time of rs 222 and 1GB 3G data with a validity of 30 days and i am using internet on 4 September 2013 and a balance of rs 143 deducted from my talk time whereas i have 4.35 MB data still left in my account even after that deduction so there is not any reason for that deduction. for that i have made contact with customer care center but they said u have opened internet chargeable whereas i haven't opened that sites. please look into that matter and resolve my complaint as soon as possible.... Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear Customer,
As per our discussion over the call, we would like to inform you that as per our records, your balance of Rs. 115.70/- have been deducted for internet usage.
Please be informed that you check your usage details in My Account (www.tatadocomo.com) or you can send SMS as PREPAIDBILL <Email id> to 121 and for the same you will be charged with Rs. 25/-.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, we would like to inform you that as per our records, your balance of Rs. 115.70/- have been deducted for internet usage.
Please be informed that you check your usage details in My Account (www.tatadocomo.com) or you can send SMS as PREPAIDBILL <Email id> to 121 and for the same you will be charged with Rs. 25/-.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.