[Resolved]  Tata Docomo — Balance deducted while surfing on net whereas i have free internet pack.

Address:Kurukshetra, Haryana

I am using Tata Docomo sim card having MB. number [protected]. i have recharge with rs. 250 on 31/08/2013 in which i got talk time of rs 222 and 1GB 3G data with a validity of 30 days and i am using internet on 4 September 2013 and a balance of rs 143 deducted from my talk time whereas i have 4.35 MB data still left in my account even after that deduction so there is not any reason for that deduction. for that i have made contact with customer care center but they said u have opened internet chargeable whereas i haven't opened that sites. please look into that matter and resolve my complaint as soon as possible....
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

As per our discussion over the call, we would like to inform you that as per our records, your balance of Rs. 115.70/- have been deducted for internet usage.

Please be informed that you check your usage details in My Account (www.tatadocomo.com) or you can send SMS as PREPAIDBILL <Email id> to 121 and for the same you will be charged with Rs. 25/-.

For further assistance, write to us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

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