[Resolved]  Tata Docomo — BALANCE DEDUCTION AND STOP GPRS PACK

Address:

Jajpur, Odisha

I have tata docomo prepaid no([protected])in orissa circle.On 25/03/2012 I talk to docomo cast care to know about gprs plan....the representative tell me about various plan where I chose rs 33 plan....where he say I got 1gb net use....I told him if I am activate this now when I use it?he says instantly....then I confirm him to activate the service.
After few minutes the service was activated and rs 33 deducted from my main ballance....then 5 minuiets later I start to serfing the internet....but after few minuites they deducted all the ballance of my main ac rs..25.00..and bareed the cast care line....next day I called cast care another no([protected]) and want to know why they deducted my all main ac ballance.....then cce informed me that u use the iternet.....but I told him I activate rs 33 pack....then they informed me that it is a night gprs pack working beteween 11 pm to 7 am.But I told him that the previous cce dont informed me that it is a night pack.....then cce transfer the call to senior cce.....he inform and assured me that the call is recorded and listen the senior and call back me about the problem...but he didnot take any complaint....after 2 days I called cast care then he says that no process to complai against cce and disconnec the call.On 05 april.2012 I need gprs usage in day...so I called the cast care he said u might actiavte rs 5 gprs plan and it vallid throgh midnight....I ask him I allready act night gprs pack...but he say after end of the this pack night pack is working...soon thispack is end....on this day after 11.00 pm I start internet but soon my main ballance is rs 0.00 and then cast care number are not connect......on next day I called to the cast care no and told him what happned he said there is no gprs pack active in ur ac.And transfer call to the transfer he said the same voice....but when I inform him that I act rs 33 gprs pack in 25.03.2012 then he replied that ur 1 gb is end.....but then I M say why it is not show in ac ballance.He disconnect the line.........on 07.04.2012 I call to the cast care again then they inform me that u act rs 5 gprs pack so rs 33 pack is deactivate but when I say that I before I activate this pack I called to castomer care and he inform me that both pack are working in same no......then he transfer call to the senior cce and he replied same voice.He also inform me I do not refund any money...............................................but both time tata docomo cast care inform me wrong information so that I lost about rs 63.00....... sir pls take action and take necessary action so I refund my money or again act night gprs pack...

thankig u

gopal hazra
[protected]



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THANKING YOU



GOPAL HAZRA