[Resolved]  Tata Docomo — Cheating Customers on BILLS

Address:

Bangalore, Karnataka

I am using Tata Docomo Number my Relationship Number[protected] Activation Date 26-OCT-2010
Billing Date 17-NOV-2010 Current Talk Plan GSM Diet 799 Plan Which has 1500 STD min Free as well 200Min Local and 100 MB usage Free as well NO ISD calling is activated even i did not use much of the above offer only but my bill is above INR 2600.

Billing Cycle Data Used(MB) Time Used(MIN) * Mobile Data Free Data Rental(Rs) Amount Charged(Rs) Mobile Data Amount(Rs) Total(Rs)
From Date To Date
15-NOV-2010 11-DEC-2010 1.81 NA 0 MB 0 MB 0 18.49 0 18.49


In mean while this TATA DOCOMO is not all "Customer Centric" they DON"T even think how to help the customer Natuarlly with Customer Service Team as well i spoke to couple of times to TATA DOCMO Customer service they told me to email to [protected]@tatadocomo.com if this is kind of response if every customer is getting "WHAT IS VALUE THAT YOUR GIVING TO CUSTOMERS".

On top of this when i met Tata Docomo office people in Kormanagala i requested for Change of plan on 13th DEC 2010 but today on 15th DEC 2010 when i am calling customer Service they told me nothing is updated to change of plan..................

1)How Tata Docomo has LOYAL CUSTOMERS?

2)DOES TATA DOCOMO THING ON CUSTOMERS OR ONLY MONEY IS IMPORTANT ELEMENT

3)Most often they don't mind to check with the customer giving time to customer for paying the bills they disconnect without notification by sending a Small SMS your credit limit is HIGH then next 10 min Calls get disconnected...........Please give customers time to pay the bills of 2 days then give intimation if you don't pay with this date call get disconnected.

4)MOST IMPORTANT THING IS HOW MANY CUSTOMERS ARE SUFFERING LIKE ME AND FRUSTATED LIKE ME............THIS IS NOT ALL ACCEPTABLE.