[Resolved]  Tata Docomo — Wrong Charges deducted for VAS which not subscribed for

Address:

Churu, Rajasthan

I am Sanjay Dugar having mobile no [protected] (Rajasthan no). Past 2 months Rs 30 got deducted every week for cricket alerts scores which I have not subscribed for. For this I have made many complaints in the past but no resolution regarding my complaints.

Recently I have again made the complaints regarding this & the have refunded me only Rs 30 which got deducted on the next morning even after the service got deactivated. But when I have again made the complaint they have deactivated my sim & "MY SIM STARTED SHOWING INVALID" from their end. Then when I talk to chat representative, then he told me that new sim is Rs 49. Kindly change the sim, but in actually they have added my sim address to lost & found section & blocked the sim.

When I asked them regarding the refund they simply told me that they can't refund the amount because service has been activated. So no refund. Again I have made the complaint & got my service deactivated again but on the next day another service got activated & i.e Bollywood Gossip for which I was charged Rs 30 which they have refunded me back. Here are some of the complaints :-

1. GBL[protected]
2. GBL[protected]
3. GBL[protected]
4. GBL[protected]

Now, I am requesting you to kindly refund me back my money which you have charged me & deactivate all VAS else I have no other option to switch my no.

Plz contact me:-

Sanjay Dugar
Contact No:- [protected], [protected]
[protected]@yahoo.com