[Resolved]  Tata Docomo — UNAUTHORIZED BALANCE DEDUCTION WITHOUT ANY REQUEST

Address:

Bilaspur, Chhattisgarh

I HAVE A TATA DOCOMO SIM (NO. [protected]) ACTIVATED ON 21/06/2011 AT 18:18:11. I USE THE SIM SOLELY FOR INTERNET PURPOSE USING USB MODEM, NO VOICE CALL IS DONE. BUT ON 30/06/2011 AT 13:40:59 I WAS ASTONISHED TO FIND ONE INCOMING MESSAGE SAYING "Hi! You have subscribed to Sweet alerts at Rs 14 for 14 days. To Stop, Dial 155223 or sms STOP sweet to 155223(Free)" AND RS.14 WAS DEDUCTED AT ONCE. I DID NOT CALL NOR ACTIVATED ANY SERVICE. I CALLED THE CUSTOMER CARE AND HAD CONVERSATION WITH "PRACHI" ON 30/06/2011 AT 2.30pm BUT WITHOUT ANY RESULT. THEY EVEN DID NOT LODGE ANY COMPLAINT.
THIS COMPLAINT IS JUST TO STOP SUCH TYPE O[censored]NAUTHORIZED BALANCE DEDUCTION TO MAKE PROFIT OUTSIDE THE CALL PROFITS.
THIS IS BEING DONE BY EVERY MOBILE SERVICE PROVIDERS IN INDIA AND TO THOUSANDS OF CUSTOMERS.
THIS SHOULD BE IMMEDIATELY STOPPED AND THE MONEY SHOULD BE RETURNED.

DR. DEBASIS BISWAS
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