[Resolved]  Tata Docomo — Bill amount more than Credit Limit

Address:

Pune, Maharashtra

My broadband bill for month of April was around 10,633 INR. I have credit limit of INR 3,500 and it is supposed that my internet connection has to be disconnected when bill amount reached to the Credit Limit. I have made a multiple request to customer care regarding this issue. Initially thay took lot many days to resolve this issue and at the end they told that "Sir, as your uses is of 10,633 so you need to pay this amount". I agree that my uses may have reached to this amount, but it all your system fault that you haven't disconnected my line even if it has reached triple of my credit limit.