Tata DoCoMo Broadband — fraudulent information

Gurinder Walia

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir,

I have bee complaining about TATA Service i have been receiving a lot without any solution.

I need some on human to assist me with a query, i do not need auto reply tempates or the queries answered with regular template with edited with versions.

my account number is[protected].

I have been giving false information by your Retention Team that my line rental will be lesser to 750 from 1199 every month which i am unable to see.

Now my account has shot up to 2600rs unpaid which should have been 1600rs.

I have sent around 15-20 Emails so far, the account complaints gets closed without me being notified who raised the compliant in the first place.

I am terribly annoyed with the services and have caused a lot of discomfort,.

I have faced internet connection issues like Million times however never called once to complaint about that.

Please look into the matter as it is a lot of trouble to stick with you now, as i would not be making any payments now to this account futher.

Your collection team may be following up on this and i will be harrased to the core by them as they abuse and give threaten words and statements.

I am telling you point blank i will not make any payment to you becuase i have been conned by your retention team on this.

You have three days to resolve this otherwise i will buy another service from some other competitor and would not pay you for your lack of services and false misrepresentation from your side.

Regards,
Gurinder Walia

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Comments

Subodh Kumar

Tata customer care — False information.

Hi,

Just want to bring the incedent in notice. On 30 th june I found that my sevice (ph # [protected]) has been bard due an invalid reason. I called the customer care the resolution I got was I need to change the hand set as thre is some problem with the set (GSM deactivated). They told me this is the only solution for the problem I can't use the same hand set which I was using. So I bought the new Samsug hand set and but there was no help, I still got the same problem. I again called the customer care then thay told me I would have to reach to there shop the get activated the SIM.

I really don't understad where was the problem, whether is with the SIM or Hand set. I am really upset that am carriying two hand set. If am facing the same problem with the new hand set that means the SIM could be activiated with the old hand set also.

Requesting you all to look into the matter. Otherwise I would reach to cunsumer cout to file a suite against the customer care for the cumpensation or for the amount which I have waisted to purchase the new hand set.

Just check the conversation happened with the tell # [protected] with customer care.

Thanks

Roshanlal

from New Delhi, Delhi

My no is [protected]
last week i have recharge 50 Rs then i have doign some call then my balance 35 and i use tata zone ok and tata zone detals is i have type DATA AND SEND 12524 AND I HAVE RECEIVE 1 MESSAGE THIS MESSAGE IS LAST 5 DATA usage;tmidia-brew Rs3.3, tmedia-brewRs6, source-icharge, Rs1, source-ichargeRs1(and my call details is only 4 calls ) and i am not doign any msg ok your execuitve is very aneducated specially Mr. NAVEEN, MANISH, RAVI THESE GUYS DISCONECT MY CALL AND BARRED MY CUSTOMER CARE I WANT PLEASE RETURN MY BLANCE I THINK YOUR SERVIES IS VERY POOR AND I AM NOT HAPPY YOUR SERVICES LAST 1 WEEK I HAVE CALL DIFFERENT DIFFRNET NO THESE NO IS [protected], [protected], [protected], [protected], [protected], THESE NO YOUR EXECUTIVE DOIGN BARRED AND I HAVE CALL ONLY 1 TIME PLS RETUEN MY BALANCE THEN I WILL MARK THE YOUR COMPLAINT TRI DID YOU KNOW WHO IS TRI AND PLS IMPROVE YOUR COMPANY SOFTWARE THANKS TATA

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Walia,

Kindly provide us your 10 digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Walia,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata Docomo.