[Resolved]  Tata Docomo — Suspension of service

I purchased a Tata DoCoMo postpaid connection early in the month of October 2009, on 4th Oct I realized my outgoing service I barred immediately I called up customer care and got a reply stating its due to negative address verification, I informed the executive that no one from verification department has turned up to my residence for verification, he said I have to continue with barred outgoing service till 7th October as re verification is scheduled on 7th.
On 6th October, even my incoming service is barred, when I called up customer care to clarify the reason of suspension, they informed that my address verification is still negative.
Now here is the best of my issue which was supposed to be identified by DoCoMo not by me.
Every time we call Tata DoCoMo customer as an existing customer we have to provide our residential address to the executive for security purpose.
When I called up customer care I was also asked for my billing address and I provided my residence address and we continued our conversation on the issue I am facing.
On 6th while conversation I asked the executive, to which address they have send their representative for address verification? And he provided my old address where I was residing 4 years back.
My next question was, I have provided you my billing address for verification then why your representative had been to my old address?
And guess what the reply was???????
“May I have your billing address?”
I also asked for escalation contact...but this time the reply was……………..
Is there anything else I can assist you with?

Hats off to you guys for this exceptional customer support!!!!!