[Resolved] Tata Docomo — Poor coordination with in marketing and customer service and providing hassle to customer by completely barring the service... | |
Hi, My name is Gopu. I took a prepaid TATA DOCOMO number([protected])(SIM No.[protected]). Obviously we need to provide proof to take a number. But my number got disconnected after some three weeks. i contacted customer care and on their request, I submited the proof once again. But no actions done.So I contacted Nodal as well as appellate officer. But the fun is same person Mr.Pavan took the call and acted in a very irresponsive way. After a long altercation, He released my number for a day and asked to submit the proof once again. I did it.But with in a week my SIM got deregistered. When I contacted the appellate officer, The same person attended the call and adviced me in a very casual way to forget the number and go for a new number paying for it. They thought it to be a matter of Rs.100. But for me, Its my business, my clients I lost. Even I contacted the T.Nagar head office regarding this. But of no use. I think, writing here would do some good to other consumers. Also Some decent actions expected if any Senior officials of DOCOMO sees this complaint. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
I am having similar complaint.I am sick of tata DOCOMO services.Can someone tell tata docomo noida office no. please help.
vnodbhatt
[protected]
[protected]@yahoo.com
vnodbhatt
[protected]
[protected]@yahoo.com
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I have called Tata Docomo customer care several times for 1 week, but no actions done even after calling Tata Docomo.I contacted Nodal as well as appellate officer took the call so casually and tell only 'I am sorry'...seems like they dont have job to do other then only telling sorry.They act very irresponsive way. After a long altercation, He again asked to check with retailer. These people make customer mad...cheep rate Tata Docomo product comes with worst quality, Now I understand it!
They thought it to be a matter of Rs.100. But for me, Its my business, my clients I lost. I think, writing here would do some good to other consumers not to go for Tata Docomo with such worst customer service and which give only mental torture to customers. Also Some decent actions expected if any Senior officials of DOCOMO sees this complaint.