Tata Docomo — outgoing calls barred (3x), WORST SERVICE EVER

UNIMAGINABLY, BREATHTAKINGLY INCOMPETENT SERVICE!!! UNIMAGINABLY, BREATHTAKINGLY INCOMPETENT COMPANY!!!

Now I see other similar complaints in this forum about outgoing calls being barred-- don't ever get a mobile from tata docomo!

Service starts, then calls are barred. I submit additional documentation to retailer. Service restarts, then calls are barred again. Tata docomo says documents have not been received. Retailer says they have been sent. I have just about given up, then service restarts again, operates for a few more days, then calls are barred again. Tata docomo says documents have not been received!!

What does customer service say? Someone will call you back-- and never does. It is not our responsibility, it is the retailer-- aren't you the service provider that agreed to provide service, that said you'd call back, etc? Customer service reps have an astounding ability to parrot back canned phrases, but apparently no pressure from their employer to actually solve any problems.

What does the law say? Can a company legally accept money for a service and then fail outright to provide it? And have no mechanism for a speedy refund? This sounds like a class-action lawsuit waiting to happen.

What does business sense say? Wouldn't they rather carry revenue-generating outgoing calls rather than just non-revenue-generating incoming ones? OK, I don't mind parking this sim card in a mobile phone to receive calls and using other more reliable services for outgoing ones.