[Resolved]  Tata Docomo — Docomo network not available.

Hi,

I have taken Tata Docomo prepaid connection some time back and everything was working fine until this morning. But suddenly the network is gone from 9 AM this morning and the message "Emergency Calls Only" and "No access to netw." started appearing and I am not able to make or receive any calls. This is not the case only with me, but many people from my company are facing the same issue. And miraculously my wife's Tata Docomo connection is working fine and she is also in the same area. When I called the customer care, they registered a complaint and were saying that this could be because of congestion. As far as I know, congestion will cause disconnection for only small time and not for almost 5-6 hours. And the worst part is we are left out with no connectivity to the external world and the customer care guys are saying that the SLA is 2 days and are asking us to wait till Wednesday for reconnection.

I think they should revise their SLA's to be realistic and should not leave the customer's stranded without any connectivity. There should be some mechanism to divert all the calls onto a different carrier when there is congestion in their home network.

Thanks,
Srikanth