Tata Docomo — DISCONNECTION REQUEST NOT IMPLEMENTED IMMEDIATELY

Address:

Chandigarh

I WAS A SUBSCRIBER OF TATA DOCOMO 3G INTERNET SERVICE ON DATACARD WITH NO. [protected]. I HAD SUBSCRIBED TO A FIXED RENTAL PLAN . DUE TO POOR CONNECTIVITY AND VERY SLOW SPEEDS I THOUGHT OF GETTING THE SERVICE DISCONNECTED AND VISITED THEIR OUTLET IN THE FIRST WEEK OF OCTOBER WHEREIN I WAS TOLD THAT SINCE NEW BILLING CYCLE HAD ALREADY STARTED I WOULD BE AT A LOSS AND SHOULD COMPLETE THIS MONTH'S PERIOD. MY BILLING CYCLE WAS FROM 3RD OF A MONTH TO 2ND OF NEXT MONTH. NOW WHEN I SUBMITTED A WRITTEN REQUEST FOR DISCONNECTION ON 01.11.2011 AT 5.12 PM AT THEIR SECTOR 8, OUTLET IN CHANDIGARH THE TATA EXECUTIVE TOLD ME THAT THEY WOULD NOT IMMEDIATELY DISCONNECT MY SERVICES AND AFTER 3 DAYS I WOULD GET A CALL FROM THEIR RETENTION DEPARTMENT AND THEY WOULD ONLY DISCONNECT THE SERVICES AFTER THAT AND THAT TOO WITHIN A TOTAL OF 7 DAYS PERIOD FROM NOW. I WAS ALSO TOLD THAT I WOULD BE CHARGED FOR THIS PERIOD. I ASKED THE TATA EXECUTIVE TO SUPPLY ME THE COPY OF THIS RULE OF THE COMPANY WHICH HE DECLINED. I ASKED HIM TO GIVE THIS IN WRITING ON PHOTOCOPY OF MY WRITTEN REQUEST FOR DISCONNECTION. AT FIRST HE FLATLY REFUSED BUT AFTER MY PROTEST AND ARGUMENTS FOR ABOUT 15 MINUTES HE RELENTED AND GAVE ME IN WRITING THAT " THE CONNECTION WOULD BE CLOSED WITHIN 7 DAYS" REQUEST NO.[protected] DATE 1/11/2011, ALONGWITH STAMP OF TATA TELESERVICES LIMITED. I HAVE STOPPED USING THE DATACARD AND HAVE NOT USED IT AFTER 2ND OF NOVEMBER,2011. I SHOULD NOT BE CHARGED BY THE COMPANY FOR PERIOD BEYOND THE BILLING CYCLE ENDING 2ND NOVEMBER, 2011 AS I HAVE REQUESTED FOR DISCONNECTION MUCH IN ADVANCE I.E. ON 01.11.2011 ITSELF AT 5.12 PM IN THE EVENING. THIS ILLEGAL ACTION ON THE PART OF THE COMPANY IN NOT DISCONNECTING THE SERVICE IMMEDIATELY AFTER MY WRITTEN REQUEST OR AT LEAST WITHIN A PERIOD OF 24 HOURS AFTER MY REQUEST AND TRYING TO FLEECE ME BY INFORMING THAT I WILL BE CHARGED FOR THE EXTENDED PERIOD BEYOND 2ND OF NOVEMBER FOR WHICH I AM IN NO WAY RESPONSIBLE IS AGAINST ALL ETHICS AND IS TOTALLY WRONG. THE TELECOM AUTHORITIES SHOULD LOOK INTO THESE ILLEGAL POLICIES OF THE PRIVATE COMPANIES AND STOP THE CONSUMER EXPLOITATION AT THEIR HANDS.