[Resolved] Tata Docomo — change in plan of sms pack

archit parashar

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan

respected sir or mam, i recharged my docomo no. [protected] on 3 days ago by 51 rupees for decrease call value . before recharge i asked ur customer care representative about this he ddnt give me full info about it. because of this pack my lifetime pack of masg has been deactivated. nowadays 2rs daily deducted from my cell for first 2 messages than 18 are free. but from 3 years since docomo started in rajathan only 1 rs deducted for 1st message and 99 are given free till i recharged with 51 pack. i am really depressed by ur plan changes. i want only is that my lifetime sms pack will activated soon for which i will pay whatever it costs. help me please

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Aug 14, 2020

Complaint marked as Resolved

Tata Docomo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the discussion over call, we would like to inform you that your sms pack has been lapsed as per the recharge of Rs. 51/- combo offer.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

bhnanjundareddy

from Belgaum, Karnataka

I am the subscriber of pre paid tata docomo phone, Ph.no. is [protected] now a days more call charges are deducting ie. not for one paise/sec. wise it is more than that. there fore i request u to change the existing plan with any new economy plan if have.
thank u
Nanjundareddy