Tata Docomo — Charged heavily for internet usage

Address:

Pune, Maharashtra

My tataDocomo postpaid connection number is [protected]. A representative from TataDOCOMO came to my office and offer me corporate 99 plan. He assured me that plan covers 2GB internet browsing and 250 mins calls(to any network), after that 30 paisa/min will be charged. I start using it and keep restricted to browsing only. Then I got a bill of rupees Rs 728. They charged me 10 rs 24 paisa per MB(rate is so high). My usage is 53 MB.

When I filled a complaint and gave their representative number(Rupesh [protected]) . Finally I came to know that guy worked for GTL company, that worked for TATADocomo. Then I got a call from tata docomo that they are sorry for providing me wrong information reg the plan and offering rs 200 off against my bill. I asked them, If they felt sorry then why they off only Rs 200 ?.

Interesting part is during my interaction with TataDocomo I request them to disconnect my services. Because I was warring abt next billing amount they will add to my bill. They confirmed me that during the service bared period they wont charged. I got another bill and they charged for this month also.

1. My question is why they gave me wrong information that 2GB is free in this pack. GTL and TATADocomo are partners they shd take responsibility of it.
2. If there was not such scheme, then why by default net connection facility was enabled.
3. Why they charged so much 10 Rs 24 Paisa per MB.