[Resolved]  Tata Docomo — CHEATED BY A WRONG PLAN

Tata Docomo — Wrong information regarding the Plan

Hi,

I switched my number using number portability system from BSNL to Tata Docomo.As per the initial offer,Tata Docomo representative told me that i will get 100 MB of free data pack every month on 3G network.

I applied for the portability on around 24 Dec 2011.However the number portability took around a week's time and i got my Tata Docomo on 3rd January.

Now after i switched to Tata Docomo(4th jan) and confirmed about the 100 MB data plan.They confirmed the plan and offered me 100 MB free for 6 months.

However after 1 month o[censored]sage i am not getting any free data usage.I compalined the same to customer care but now they are saying the offer was till 31st December only.

Now my questions which they haven;t answered:

1.Why i was offered 100 MB free in first month also if the sceheme has expired by that time.
2.I applied for it before the scheme actually got expired so I should be entitled for the plan existing at that time.
3.Why the customer care representative told me the same when i got my number switched on Jan 04.

Now they are not taking care of my concerns.I would like to raise this issue through your form.My Tata Docomo number is [protected](M).

Regards,
Ankur
+91-[protected]

Tata Docomo — Cheated From Tata Docomo

Dear Sir,
On 2nd of may I had received a call from miss pooja from number [protected] Tata docomo dsr from dombivli based location to post paid connection for the same I had talk with Mr. Joshi also who is senior over their as per miss pooja.

I had choose one number[protected] on 3rd of May, a person from Tata docomo DSR Dombivli branch name ghanshyam had come to collect the document for mobile number activation, along with the Document same time I had paid him Rs. 400/- to their for my new connection for which he has given a received note of Rs. 400/- On the Tata docomo new form, after insisting him.

But till date no verification done for my new number on 5th May, I had called on[protected] / 75950 and[protected] one Miss Jayshree had picked up the phone and told me that your form get rejected due to failed in address verification, so I replied her that about cancellation of my form and refund my money, but she had refused to do same, from that time to till date no one picked up my phone (number mention above) if the phone picked up from their end after hearing my name they directly disconnected the phone.

Kindly help me in this matter to resolve this matter my mobile no. is [protected]

Regards,
Sarfaraz Inamdar

If any of the company customer care executives or marketing executives told you about a purticular product, In my openion everybody should take a conformation from their customer service as a mail from their official Id or valid signed papers by hand. There are many as same as people being cheated as such frauds. Beware of it and act together.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.