Tata Docomo — CHEATING & MISGUIDING ME | |||
RESPECTED SIR/MADAM I HAD A TERRIBLE EXPERIENCE WHILE USING A MOBILE PROVIDER LIKE TATA DOCOMO([protected]). WHEN I ASKED ABOUT BUDYCHAT SERVICE CHARGES ETC. TO CUSTOMER CARE EXECUTIVES, I HAD ALWAYS CHEATED ME AND MISGUIDED ME ABOUT A MONTH WHILE USING POSTPAID (CUG) CONNECTION DURING MAY -JUN2012 PERIOD. I WAS JUST SHOCKED TO SEE MY BILL APPROX 8500.00 FOR THIS PERIOD. THEN I CAME TO KNOW THAT CC EXECUTIVES DON’T HAVE ANY CORRECT INFORMATION AND THEY ARE INCOMPETENT TO SERVE. HOWEVER BILL WAS PAID IN TIME BUT WHEN I COMPLAINT ABOUT IT IN JULY- AUG MONTHS STILL THE CASE IS UNRESOLVED AFTER REPEATED REMINDERS BY ME ON [protected]@TATADCOMO.COM REQUEST HELP ME OUT, I M A GENERAL NAVY SAILOR L AND I HAVE A GRATE VALUE FOR THIS AMOUNT. THANKING YOU BS SHEKHAWAT CELL NO. [protected] Was this information helpful? | |||
 2 Comments | |||
Comments
Dear SHEKHAWAT,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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Tata Docomo — Worst service and misguided customer support
Hi Team,This is a long and persistent problem I am facing from Tata Docomo.
In Dec 2010 I made a special recharge of Rs. 51 but later wanted message fare relaxation and CALLED customer care seeking plan where I could get call and message relaxation both.
The cust care executive asked me to do Rs. 90 recahrge(did not inform to deactivate the current plan).
I did the said recharge(in feb 2011) but did not get the new plan benefits. I lodged complaint twice regarding this issue but did not help in any way.
Everytime I used to call I had to inform to executive about the problem, it was all unfruitful exersion.Still I have not got benefits of new plan neither did I get the refund of my money(Rs. 90).
This is the WORST service I have had till now. Please take some serious action against misleading executives and let them be CUSTOMER CARING LITERALLY !!
Copy to: Pune Mirror <TOI>