[Resolved]  Tata Docomo — UNSUCCESSFUL ONLINE RECHARGE REFUND

Address:

Coimbatore, Tamil Nadu

I have made recharge to my mobile no [protected] for Rs 150.00 on 26.12.2011,, for which the recharge is unsuccessful.But the amount is debited from my account,and it is not refunded, Sofar I had made 2 complaints,and called the costumer care regarding the same issue,but still it is not sorted out.
The following are the mails I received as confirmation of my complaint .
Dear Mr. girish,

We have received your concern about your TATA DOCOMO Product [protected].Your temporary reference number is 401816.

Kindly allow us some time to understand and address your concern. In case we require more clarity on the issue highlighted by you, one of our representatives will call you within 6 business hours.

Upon effective closure of your concern, our representative will take you through the proceedings of this case. We will also keep you informed about the resolution through our customer care mail id [protected]@tatadocomo.com .

Thank you for your understanding and cooperation.

Regards,

Customer Care -TATA DOCOMO


Dear Mr. girish,

We have received your concern about your TATA DOCOMO Product [protected].Your temporary reference number is 409579.

Kindly allow us some time to understand and address your concern. In case we require more clarity on the issue highlighted by you, one of our representatives will call you within 6 business hours.

Upon effective closure of your concern, our representative will take you through the proceedings of this case. We will also keep you informed about the resolution through our customer care mail id [protected]@tatadocomo.com .

Thank you for your understanding and cooperation.

Regards,

Customer Care -TATA DOCOMOTransactions Details


Account Number : [protected]
Transaction Id : S17572639
Transaction Srl No. : 1
Transaction Date : 26/12/2011
Transaction Amount : INR 150.00
Original Amount : -
Original Curency : : -
Conversion Rate : -
Transaction Type : DR
Cheque Number :
Transaction Description : ECOM-TATA DOCOMO CDMA_BD SBIPG IND
Transaction Balance : INR 10,986.97
Transaction Memo