Tata DoCoMo Complaints & Reviews

I have enabled tata docomo 2g internet service from past 4 months.
i have never been able to connect internet on first trial ever. everytime i try to connect internet it gives error "Network Busy" for 10-15 times and then it connects
network gets disconnected frequently
on registering a complaint on tata docomo customer care they told me that you have been using internet for almost 13-15 hours daily! while it will be hardly 1-2 hours
they are taking the escape route and telling me that there is no issue from their end. and they closed complaint just like that.

my understanding of problem.
tata docomo does not have enough infrastructure to handle 2g internet network needs but they charge heavily (95 rs for 1GB) for the same. instead of admitting their short comings they always blame network settings for the issue. REAL FACT IS THAT THEY ARE CHEATING PEOPLE by taking money and providing service properly.

THIS CHEATING should stop.
tata docomo number : [protected]
tata docomo complaint number:PNR[protected]

Hi,
Dear sir I came here across complaint Tata Docomo prepaid account. they deducted money from my prepaid account[protected] Rs. 52.94 for O/G call to 543213 on 20/05/2013. while I didn’t make a single call on this number. I talked with customer care guys Sumit and Saurabh at around 7:50 AM today (22/05/2013), but they didn’t give me satisfactory answer. so what should I do in proper way, should I complaint in consumer forum. Please suggest me and resolve my issue.

Thanks and Regard
Rajeev Verma

Hi,

Bill came more than credit limit..
Credit Limit : Rs.1500/-
Bill Amount : Rs.12500/-


I got a message saying unbilled usage of around 7000 after 15 days of my postpaid connection activated.
I was so tensed and when I imidiatly went to the Docomo gallery and asked them about this they told me the unbilled usage was around 17000 as per there system.

After I got the bill generated my final bill was 12500/-.
Now my question here is.
1)When my credit limit is 1500 how can my usage go beyond it, why I got a single message after the usage reached approximately 10 times the credit limit.
2)Why I didnt get any message when my credit limit was just crossed. also the connection should be shut down and the customer should be informed of the usage hike before raising the bill beyond credit limit.
3)Also there was no alert through message or mail of daily usage and alert i[censored]sage gets beyond credit limit.

Is it sensible to say that someone with a credit limit of say INR 2000 can run up a bill for even 2 lacs?? Why is the credit limit put at all then??

I am just a common user and can't pay this huge amount of bill which was generated due to your improper service. Though I am ready to pay the credit limit amount of 1500 RS.


Also, please disconnect my connection as I am not using the docomo sim card anymore. Any bill amount to the upcoming months will not be entaitained by me as all the services on my connection except incoming is blocked in my no.

Regards,
Pravin Saktel
Mobile No: [protected]
Account No.[protected]

Hi
This is sai bhaskar

I bought a new Tata Docomo sim card on[protected]N.D.P Mobiles) but still its not activated and the shop owners not responded for that.the cost of sim is 50rs. this is worst thing happen to me but i don't want to leave this. please help me.

i have activated 3 Sim but the problem from the office is till now not accepted i am trying from last 15 to 20 days for this problem but the manager of the docomo office is not paying attentation towards my complain he alyaws refuses it they had activated the sim on the name of other costumer and i the sim kit the company has given other sm and other no....

i am using my docomo number [protected] since 2008, this is my prime and entire business communication number. It has been deactivated from today morning without any prior intimation. I suffer a lot because i am running a service industry(water treatment solution). when talk to a customer care, they are irresponsible to get back, it is disconnected due to TRAI regulations, they said when i enquired them. I am not using this number for any telecalling purpose, i have my land line for marketing people. Moreover I am not using it to send any of the business texts to the customers. I dont know what happens actually! I am wondering now How can i retrieve my number, can i contact directly to the TRAI people. Please help me out.

Last year I have seen that My phone has been charged a lot of time for nonsense kind of stuff. One days I have told them. They tell me someone playing games on my phone.

Nobody can play game on locked phone. I have Google it and found 3 people have same issue. Activate DND on TATA DOCOMO IS take 7 days when other do it within 48 hours.

So After a lot of cheat I move to Airtel and satisfied with my current service provider.

I gave my phone to Mom and phone still got a lot of spam call & sms even DND activated. When I use internet pack on tata they send me spam like click on bit.ly/docomo.

IS this company run by DONKEY or mother******* or some seriously work at TATA. I am not one who have cheated. I see some other people cheated by this company.

Now tell me If I lost 1000 INR from last year how much big scam they have done over it. How many people have cheated by this service.

Here is a review of this crappy service http://tatadocomothief.blogspot.in/

Here is a guys who told that this service is equal to Nigerian Scam https://twitter.com/tatadocomotheif

Now tell me if They can't serve me any good service. What kind of BATATA it is. I want to move this phone to Airtel.

Tell me what I do. If you gave me the bill from april 2012 I will prove that how you cheat me a lot of money.

Grhh.

three time continuously they activate my ENDLESS MUSIC without my response after that 2 time they refund my some part of my money but last time they will only deactivate and didn't refund the money and also they didn't connect me with the customer care representative.

Sir,

I am Tata Docomo user.I got charged for unsubscribed offer.This happened many times earlier.

Kindly help me in getting my money refunded.

Amount deducted : 120
Offer name : Call Me Tunes
Refid : 10375586
Mobile no : [protected]

Thanks in advance
Babulal Shaik

Again with OBD option TATA DOCOMO stole Rs.10 for some Horoscope value-added services without my knowledge. I deactivated immediately. I want my money back.

My Tata DOCOMO number - [protected] (Karnataka region)
My alternate contact number - [protected]
Email ID - [protected]@gmail.com

Hi,

I took a Tata docomo unlimited plan 899 and for that I deposited 850 rupees security. When I moved to other city I disconnected the number. From March I disconnected the number and they told that I will get the cheque within 45 days in my billing address. Then I mailed them that as I already moved to other city requested the cheque in new address. But till date(21st May 2013) I did not get any amount. When I mailed them they simply replied that they have already delivered the cheque in my billing address and the status is delivered.

I would like to ask them, to show my scanned signature where I have signed that I have received the cheque and also I will tell as I already updated my new address in mail why did they send to my old address,

I would suggest all the customer pls pls do not ever take the tata docomo connection. Customer care of docomo is waste, they do not have any information, they will keep you in hold for hours without any solution. Worst telecoms Service. Each customer care person will have different different answer.

Finally my strong advise, never ever trust them and go with their services. They ate best in customer dissatisfaction.

Regards,
Pragnya

I am piyush Bhandari from Bangalore..
My no. Is [protected]
This is regard to my internet connection.. The problem o am facing is that inspite of saving the internet settings my net connection doesn't stay stable .. It disconnects every now and then.. It results in disconnection and I later face problems.. There is nothing wrong with my phone for sure .. My model no. Is xperia arc s .. Please help and give an answer asap

PATHETIC & 3rd customer service!!!

Instead to resolve this issue; Every time they are committing a new date:

08-May-13
09-May-13
16-May-13
21-May-13

ISSUE
**Plan rentals renewed date: 14-APR-13 & Deactivation request date: 10-Apr-13.**

**They have already confirmed that the disconnection request is already raised on **10-APR-2013** and the request number is[protected].**



Best Regards,

KuldeepMobile-+91 [protected]

-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Saturday, May 18, 2013 4:45 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected] M13382741~~M13713919


Dear Mr. Maini,

We refer to your email dated 17th May 2013 regarding plan renewal for your Photon number [protected].

I sincerely regret the inconvenience caused to you.

We tried to reach you on your number [protected] on 18th May 2013, however the number was not responding.

1.I would like to inform you that your service request number[protected] has been closed stating that your alternate number was not contactable.

2.Please be informed that we have registered your complaint related to plan renewal with service request number[protected]. The same will be resolved by 21-MAY-2013 at the end of the day and you will be duly notified upon closure. Kindly make a note of this service request number for your future correspondence.

Thank You for surfing with Photon.

Warm Regards,
Sunitha,
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink.
Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at[protected]toll-free)

-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:30:13.0
To : [protected]@tatadocomo.com,Premium.[protected]@tatatel.co.in,appellate.[protecte...⇄
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected] M13382741~~M13713919
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

I have not received any update from your side till date.

Your below committed deadline for resolution has already passed.
08-May-13
09-May-13
16-May-13


Best Regards,



-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Wednesday, May 15, 2013 3:08 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13662618

Dear Mr.Maini,

We refer to your email dated 15th May 2013 regarding billing ,updation of contact number & reactivation for your Photon number [protected].

As per our discussion over the call [protected],

1.Please be inform that as per your request we have updated your contact number([protected])in our records.

2.As per your mail, we would like to inform you that we had registered a complaint on 08-MAY-2013 with service request number[protected] and expected to be resolved by 16-MAY-2013 end of the day.Kindly make a note of this service request number for future correspondence.

3.We request you to visit nearest TATA Docomo brand store after clearing the outstanding amount and place your request for reactivation after 60 days from the date of disconnection of your device 26-APR-13. You need to carry the following documents,
1.1 Photograph
2. Proof Of Identity - Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license.
3. Proof of Address - Credit card statement (last 2 months), Passport, Property Tax Receipt, Ration Card, BSNL Telephone / Electricity Bill (last 2 months).

Thank You for surfing with Photon.

Warm Regards,
Mahejabeen.
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink.
Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)

-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:58:36.0
To : [protected]@tatadocomo.com
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13662618
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Pls note my contact details: 91 [protected]



Best Regards,




-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Tuesday, May 14, 2013 7:38 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13662618

Dear Mr. Maini,

We refer to your email dated 14th May 2013 regarding billing for your Photon number [protected].

I regret for the inconvenience caused to you.

Please be informed that we have already registered your complaint with service request number[protected] on 08-MAY-2013 The same will be resolved by
16-MAY-2013 end of the day and you will be duly notified upon closure.
Kindly make a note of this service request number for your future correspondence.

We request you to provide us the contact number in order to update the same in the service request number.

We thank you for your patience.

Warm Regards,
T Jayanth Prakash
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo! home page will open in a blink.
Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)




-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:46:37.0
To : [protected]@tatadocomo.com
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13662618
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

Till date I have not received any response from your side wherevr your committed date 8-May-13 & 9-May-13 is already over.



Best Regards,




-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Thursday, May 09, 2013 2:55 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13579110

Dear Mr. Maini,

We refer to your email dated 09th MAY 2013 regarding billing concern for your Photon number [protected].

We apologize for the inconvenience caused to you.

As per our discussion over the call on [protected],we would like to inform you that your complaint has been already registered on 08th MAY 2013 with the complaint number[protected] and same will be resolved by 09th MAY 2013(End of the day)Kindly make a note of this service request number for your future correspondence.

Thank you for surfing with Photon.

Warm Regards,
Pranith Reddy Yeruva,

Photon Care Team


Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more

Just connect to Photon & click here or go to http://tata.yahoo.com Yahoo!
home page will open in a blink.

Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.

Add it to your favorites & access this information whenever you connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)

-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:35:10.0
To : [protected]@tatadocomo.com,Premium.[protected]@tatatel.co.in
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13579110
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

Pls revert with the status; also I want to use this hardware now.Pls help.



Best Regards,






-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Monday, May 06, 2013 1:48 PM
To: kuldeep.maini.[protected]@services.nsn.com
Subject: FW: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
M13382741~~M13540910

Dear Mr. Maini,


We refer to your email dated 06th May 2013 regarding billing concern for your Tata Photon number [protected].

I apologize for the inconvenience caused to you.

As per the discussion over the call on [protected].

I would like to inform you that I have registered a complaint regarding billing concern with the service request number[protected] and the same will be resolved by 8th May 2013 end of the day. Kindly make note of service request number for further assistance.

We thank you for your patience.

Warm Regards,
Sravanbandari
Photon Care Team

Now Check Anytime Your Photon Bill Amount, Due Date, Last Payment, Data
consumed & more
 Just connect to Photon & click here or go to http://tata.yahoo.com
 Yahoo! home page will open in a blink.
 Click on My Account on the left side of the page & get a quick &
easy access to your Photon Account details.
 Add it to your favorites & access this information whenever you
connect through Photon.

Pay Online | Brand Store Location | Reach 24/7 Photon Customer Support at
[protected]toll-free)


-----Original Message-----
From: kuldeep.maini.[protected]@services.nsn.com
Sent: [protected]:55:12.0
To : [protected]@tatadocomo.com
Cc: null
Subject: FW: TATA DOCOMO E-Bill Statement for APR 13 (Account No.
[protected] M13382741~~M13540910
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi



Refer to the below email why we have got bill Rs. 3,560.00 for Account No.
[protected].



**Plan rentals renewed date: 14-APR-13 &** Deactivation request date:
10-Apr-13.* **Also you have already confirmed that the disconnection request is already raised on **10-APR-2013** and the request number is **
[protected].*





Best Regards,



[image: cid:image001.[protected]@01CA263F.AE724540] For a greener planet, please don't print this email unless you really need to.
[protected][protected]

From: [protected]@tatadocomo.com
To: [protected]@hotmail.com
Subject: TATA DOCOMO E-Bill Statement for APR 13 (Account No.[protected]
Date: Sun, 5 May 2013 16:17:53 +0530

Hi,

Please find attached herewith your EBILL statement for the month of *APR 13.
* The bill due amount is *Rs. 3,560.00* and the due date for the same is *
20/05/13.*

We constantly strive to ensure that each of your interaction with Tata Docomo is simple and enjoyable. We have introduced a host of conveniences to ensure the same.

*Bill Services:*

1. You can register for *My
Account*<http://www.tatadocomo.com/myaccount.aspx>to view your bill statement current and previous months.
2. Opt for E-bill and get itemized bill worth Rs.25 absolutely free. You can opt for E-bill through My account or by sending an SMS "Ebill" to 121 from your *TATA DOCOMO *mobile phone.



*Payment Services:*

1. You can make an Instant Online Bill payment from the comfort of your home or office, by using your credit card or bank account just *Click Here*<https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm>
and
make the payment without having to register.
2. You can log into *My Account*
<http://www.tatadocomo.com/myaccount.aspx>and make your payments online.
3. Pay your bill through your Tata Docomo phone. Just explore "Dive-In"/ 'Tata Zone' and use the Postpaid Bill Payment link to make your payment.
4. To explore the wide range of convenient payment options available in your city, please *Click Here* <http://www.tatadocomo.com/bill-payment.aspx>
*.*

5. To find out the nearest payment outlets for Cash / Cheque / Credit card send an SMS CASH/CHQ/CC<space><AREA PIN CODE> and send it to 121.


For any assistance, please feel free to call us at 121 or[protected]
(24x7,toll-free) from any Tata Docomo phone.

We are also accessible from any non-Tata Docomo phone on[protected]. You may also write to us at *[protected]@tatadocomo.com* <[protected]@tatadocomo.com%20>


Our Tata Docomo Photon customers can call us at[protected] from any phone.
We shall be glad to be of any assistance.

Regards
*Team Tata Docomo*

Hi,

I took a photon plus in wipro corporate Postpaid plan ([protected]).
These people tell that you will get a speed of 3.1 Mbps in all over india.
Now when i am travelling i am not even able to browse Gmail or google,when i called customer service desk
they told in bihar we are colsing postpaid so you will not get speed there. I just ask TATA Photon family,if it is like that
then why you tell people that you will get 3.1 Mbps speed all over india. Its not like i was using it at remote place,I was
using it in patna.

When i asked helpdesk to change my plan or discontinue my connection,they tell you will have to pay 1500rs for same.
I have not signed on any paper or it was not told me earlier,then why i need to pay 1500rs.

Please help.

Priya Ranjan Singh
[protected]
Wipro Technologies

Dear Sir,

I have been using Tata Docomo mobile service provider and my number is [protected]. On 06.05.13 the VAS Service of Laughter Club was auto activated on my Number and for that Rs 10 was deducted, Regarding this problem i gave the complaint to Docomo C.C.The C.C Representative took immediate action he refund it on the same day and also He Deactivated the VAS Service of Laughter club. (I have the mail of C.C Representative Deactivation of VAS Service)

Exactly after one week once again on 13.05.13 the VAS Service once again it got Auto Renewelled and another 10 Rs was deducted from my account. Regarding this i have given complaint to C.C Representative but they are not come forward to refund the unfair deducted amount.

Sir pls tell me is that necessary to pay for any service which is auto Renewed? Past two days i got two type of answer from Docomo C.C Representatives. One is VAS Service was not deactivated on 06.05.13. and another one is If any services is auto renewed the customer have to pay for it....

Dear sir, pls take necessary action against this kinds modern thefts. i hope and waiting for your action.

Thanks and Regards,
Mohammed Nayeem.

I have purchased a docomo prepaid number [protected] on 1st May-2013 from astore in Vartak Nagar,Thane, Mumbai.

It has been 2 weeks now & number is still not activated.

The store person keeps promising that the services will be activated from tomorrow.
The Docomo says they have not received the documents.
Neither of the two take responsibility to start the number.

Disputed Amount: 100

It has been a ridiculous last week with Tata Docomo with absolute no customer service ethics.

The story so far,

7th May 2013: I was a blackberry bold 4 user and migrated to Z10. When i migrated to Z10 my data services wouldn't work so i called the 121 help line. I told them i am using a Z10 and i would like to use my blackberry service and i just moved to the new phone so they transported me to the Tata Docomo blackberry helpline. The agent said i would need to call 121 since z10 does not support blackberry services. So when i called 121 the lady again tried to reroute me saying its blackberry. The point here is that none of them had a clue about Z10. So i sent someone to the Docomo store in bandra as I was in belgaum, Karnataka, and the customer representative said that currently i am on a Diet 299 plan with a blackberry pack of 399. In order to migrate to to a dataplan on the Z10 i will have to deactivate the blackberry pack and take a regular data pack and he suggested me the rs199 1GB data plan since i travel frequently and can enjoy 3G when outside the mumbai circle but he said it would take him 48 hours to activate the data plan. I was so surprised by this that i wouldn't have data for 2 days and i couldnt believe that a simple service like that which can get started in matter of 15min they quoted 2 days. Not going by their word, i called 121 again and this time i told the agent i want to deactivate my 399 blackberry plan so he asked me why do i want to do that since its a beautiful service, i had to lie to him saying i picked up an iphone and i dont need blackberry anymore "cause if i told him i am on Z10 he might route me again to the blackberry helpline" ,so he said ok and took my request to deactivate it and i asked him what is a plan you would suggest. He asked me a set of questions and then arrived at a conclusion that i should go with the Talk 1299 unlimited plan which will offer me unlimited access to calls free of cost if i am on their network wherever i am and plus will offer me 3G service for the first 2GB and then it will work like a regular 2G but the 3G i will be able to enjoy only outside mumbai since Docomo does not have 3G in mumbai. I was happy about this plan and i suggested he could roll me over to this plan but then he said he can't do this immediately since this plan can be activated only from my bill cycle. So he said for the moment I should deactivate 399 blackberry service and activate rs199 1gb pack and call them on the 14th May since my bill cycle is for the 15th of every month. So i said fine and asked him how long will it take my data to begin he said it would happen soon in an hour. He gave me a refrence number and closed the call and in about 30 min i got a message for the deactivation and of blackberry 399 and activations of rs 199 3G. My data plan started. This again the point was that none of them knew the time frames of activation of their own plan.

14th May 2013: I sent someone to the Docomo store in bandra to migrate me to talk 1299, they said they cant do that in that store and will have to go to the santacruz store. So at the santacruz store they said they would need a deposit of 850 to activate the service and to cross verify this i called 121 and they said i could just place a request and it would migrate. I was surprised again the they never spoke about any form of deposit, over 121 i made a request to shift over to 1299 from 15th May which was my bill cycle date. I got a reference number and the call ended

15th May 2013: I get a call from Docomo saying that the request needs to me process for 1299 for which they would need to deactivate my talk 299 diet plan and my 1gb 3G 199 plan. I cross verify if it would happen immediately they say it will be smooth so i agree and then the moment i put the phone down i get a message for deactivation of 199 3G and activation of talk 1299 unlimited. This moment my data collapses. i am cut out from the internet i call 121 at 6pm and they tell me the request is in process and will happen in 2 hours. I call them at 8.30 they say they understand my problem but cant activate data until my plan gets migrated to 1299 and their system still shows Diet 299 and 199 3G plan as active, Then an agent convinces me that it will start by 12midnight. It does not happen

16th May 2013: As i am still in belgaum i go to Tata Docomo gallery, i tell him what the problem is and he looks up his screen and tells me that its still not migrated and shows Talk 299 Diet but the 199 3G plan is deactivated. i told him i need the internet access for soul purposes, he said he would put a complaint but cant help me beyond cause its a mumbai number. It was a ridiculous statement to tell a customer ,one plan ,one service provider and he offers no help saying he cant do much cause this belongs to mumbai and also goes on to say in this store we dont false promise customers like other Docomo stores. So i leave from there and then ask someone in mumbai to visit the Dadar store at 1pm. After an argument the manager arrives and he says its not migrated because the deposit of 850 hasn't been made. Not wanting to get into that debate I ask them to pay the 850 deposit and then I am promised that the plan would change to talk 1299 in 2hours. The service does not start. so at 6pm i send someone to the bandra store and after another argument the manager talks to me on the phone says i understand the issue and i will have it resolved just wait until midnight today. So i tell him i am ok to wait to migrate to 1299 plan but atleast give me access to Data so he said in APN try a few settings after doing those rounds it still doesnt work so he tells me that its cause your plan is on migration so please wait but I will have it resolved tonight. Look at the ordeal Docomo could not provide me a fix for a simple Data plan saying that they cant activate data any more until my plan migrates to 1299 and i am forced to wait and still doesn't happen.

17th May 2013: I call 121 at 8am they tell me its still showing talk 299 diet so i request them if they can do something about my data plan so they turnaround and say they cant start data cause its under migration and adding to it he tells me that if i have waited for so long i should be patient and wait for another day, i felt literally molested by the DOCOMO at this point wish i could break this news to the media online like a crime story. holding my anger i request someone to visit the bandra store again and the manager tell us that we are really sorry but i have taken this to my priority and we will solve it in 30 min. Shamelessly even this was not kept upto so I send someone to the Bandra store again at 6.30 pm and the manager is very apologetic and sorry and he tell me over the phone that he hasnt come across a situation like this ever and he is on it and will keep me posted an resolve it maximum by 18th May 10 AM. 9.30pm i also loose my network now i cant even make a call or receive a call so i hold on.

18th May 2013: I am still in belgaum, Karnataka, I wake up and see the my phone works and this time the Data plan is on too so it has migrated to 1299 as there is a message from DOCOMO that its been migrated but what i notice is that there is no 3G. I do the regular fixes like battery eject, sim eject and restart my phone, check for settings i see i am on dual network so i turn it off and manually click on 3G and it tell me limited access only so therefore i realize 3G has a problem but it is taking the regular 2G network. My APN reads TATA.DOCOMO.INTERNETHVC which apparently is the APN to use for the unlimited plans on DOCOMO. So now i call 121 and the lady picks up i ask her what my plan is so she says its talk 1299 and then i tell her that my 3G is not working, so she responds there is no 3G in mumbai so i tell her i am not in mumabi and i am in a circle where 3G exists so she immediately tells me to check my APN and i tell her i have done that and its TATA.DOCOMO.INTERNETHVC so thats fine, so she comes up with saying that there could be a problem in the network so i tell her there is not problem with the network cause there is another DOCOMO phone that is working fine on 3G, so not knowing what excuses to bring up, she tells me she can't file a complaint at the moment since your are i am om roaming and not in mumbai, again a straight faced lie so i loose my temper and ask her to make sense in what she says so then she transfers me to a senior representative. The senior representative runs through my issues and then tells me that the location i am in does not have a 3G network so i tell her are you normal or do you have any form of conscience and tell her what is it that DOCOMO pays you to just keep having an escapism as a policy to handle customers.

NOW I REALLY DONT KNOW WHAT I SHOULD DO I AM SO TIRED WITH THIS RIDICULOUS BEHAVIOR MY NUMBER IS[protected] IF THERE IS ANY HELP OR IF THERE IS ANYONE LISTENING FROM DOCOMO, ONE SOUL WITH A CONSCIENCE IN THE SUCH A LARGE TELECOM COMPANY THEN RESOLVE THIS. MY 3G IS NOT WORKING AND I SHOULD HAVE THE FIRST 2GB AS 3G ON TALK 1299 ACCORDING TO YOUR PLAN. I AM CURRENTLY IN BELGAUM WHERE 3G DEFINITELY WORKS CAUSE I HAVE USED IT ON THE SAME NUMBER BETWEEN THE 7TH MAY TO 14TH MAY WITH YOUR 1GB 199 RS PACK. . I THOUGHT TATA WAS A STRONG SYNONYM TO CUSTOMER SERVICE WHATEVER HAPPENED TO THAT !!

PS: WOULD LIKE TO ADD THE ONLY THING POSITIVE THAT CAME OUT WAS I DID GET A FOLLOW UP CALL FROM THE MANAGER OF THE BANDRA STORE TELLING ME THAT HE HAS MIGRATED THE NUMBER TO 1299 AND YES I HAVE MENTIONED TO HIM ABOUT THE 3G ISSUE WHICH HE SAID HE WOULD FOLLOW UP

In Nokia Asha 309 mobiles there is a frequent internet disconnection problem for every half an hour or so. After several complaints to call centre there is no resolution or don't have proper knowledge on troubleshooting. There is no care taken on this problem or proper responsibility on troubleshooting this issue. Need a case to be filed

I had purchased Docomo prepaid number [protected] one and half year ago. After using it for six months. I had converted to MOBILE NUMBER PORTABILITY (MNP) BSNL Network. After an year i had converted MNP Uninor network but suddenly disconnected while i was using it, now i can see the same number is available in new Docomo postpaid connection. How can the Docomo company disconnect the purchased number and reuse it for their new connections

This is with regard to complaint docket number[protected]~~M13378717 filed with Tata Docomo. Ever since I bought my datacard for 3g broadband 10GB download service in Dec 2012, my datacard was never activated(forget even getting the offer I was promised). Finally, fed up after sending emails to their [protected]@docomo.com, talking to their customer service and even visiting their head office in Koramangala(Bangalore), I asked for my datacard amount back in the month of March. They refused. I even complained to their appellate multiple times who also refused. A letter has now been sent to their branch manager in Koramangala and also to their Managing Director's office in New Delhi. If I do not get a favorable reply by the end of this month, I will approach court in the month of June.