[Resolved]  Tata Docomo — Connection cancellation request submitted multiple times but connection still not cancelled and regular bills generated

Address:

Mumbai City, Maharashtra

I was using a Tata docomo broadband connection since more than an year. My account number is[protected]. I never got the promised speed of 1 Mbps and no action was taken even after constant complaints. I finally decided to cancel the connection and submitted a written request at a Tata docomo gallery on 23rd July 2012. My request number is[protected]/[protected]. I was told that the connection would be cancelled within 7 working days. I got a confirmation call and I confirmed that I wish to cancel this connection. I got an MTS connection and have been using the same ever since. But I have been getting Tata bills since then and also constant phone calls for payment reminders. I have informed them time and again that I have cancelled the connection and would not be paying any charges. Finally today on 10th October 2012, I visited the Tata docomo gallery again and came to know that my connection has still not been cancelled even after submitting a request around 80 days back, and informing the call centre people numerous times on call. I asked for an explanation but all the gallery people did was to take down another complaint bearing number[protected]/[protected].
This is a complete fraud by Tata by not disconnecting the connection even after submitting a written request and then harassing the customer to pay charges, even though I have stopped using the connection long time back. I am highly troubled and dissatisfied by the service provided and the continuous harassment and would like to take some action on this. If somebody can help me with how to go about this then I would be grateful. Thanks.