Tata Docomo — Data Privacy

Address:

Karnataka

"DO NOT CHOOSE TATA DOCOMO BECAUSE THEY DO NOT RESPECT OR PROTECT YOUR PRIVATE INFORMATION." - True Story

@ Tata Docomo Social Media: I have a bone to pick with you.

Here is my background story,
I'm not really a Tata Docomo Customer, but somehow my email address got registered to a genuine customer's profile. I don't know if it was the customer who gave the wrong email address or the data entry operator wrote the wrong email address on the customer's profile, but that's not the point anyways. Point is, I was being a honest human being and wrote twice to their [protected]@tatadocomo.com, but no response. So I called the support twice by spending my money and every time they say we have updated the profile you will not receive anymore emails. But guess what, end of every month I get the customer's pdf bill. At this point I have access to the customer's private information like who did the customer called and how long each calls lasted, how much internet the customer accessed, home address, bill amout, mode of late bill payment, etc... This has been going on since May2012 and still continuing...

Two days ago I got another email with Sep2012 bill. In the mean time I got plenty of overusage alert, pending payment alerts, overdue alert etc...

I didn't wanna call the customer directly even though I have the phone number, because of privacy issue, so I called the customer support again today. I got really pissed when the guy on the other end refused to put me to a supervisor and on top of that he advised me that I should call the customer directly and tell the whole story. That was the most irresponsible and outrageous response that I have ever heard. I'm calling to help both parties here and I above all I respected the sensitivity of the security violation here. But the support guy said "You call the customer, it is not Tata Docomo's problem". Does he even realize what will happen if I put all the bills and details out on the internet in public? or even give the details to telemarketers? When every time I contact them, they could have called the customer directly and verified if thats the correct email id or not. But no, they guy is asking me to call the customer direclty as if it's my problem.

I kinda feel that Tata Docomo don't respect the customer data and they only care about how much more money they can milk from their customers.

I strongly recommend the consumers not to go for tata docomo service because they DO NOT RESPECT OR PROTECT YOUR PRIVATE INFORMATION.

I posted this on their facebook page but it got deleted almost instantaneously. Let me see how they delete this.