[Resolved]  Tata Docomo — Deactivation of subscription

Address:

Kollam, Kerala

On 30th march 2013, I subscribed for GPRS70 plan from my tata docomo number [protected] and used till 25th of the month. On 25th I activated 3g plan of Rs.91 and used it till 29th march. On 28th march, i deactivated GPRS70 plan by sending an SMS "UNSUB GPRS70" as per the message received from the provider.I got a message stating"108/ missing circleID". On 29th of march 2013I activated 3g plan of Rs.351 and was able to use it till 30th march only as the unsubscribed plan70 got activated on 01 may 2013.When I contacted customer care the simply told me that it was my fault and no favor will be done. For the next four days docomo customer care was not accessible for my number.On 5th of may, I managed to contact the customer care and was absolutely a very bad experience.She was not reasy to hear my problem and was repeatedly saying its my problem and there is no solution for the loss of Rs.351. During conversation she told me that my request for subscription of gprs70 was received but not processed. A loss of 351=70=Rs421 was happened. Is it a silly amount? The service provider has to answer the same. This is not the first time am losing amount from my balance. Tata docomo had stolen 100s from me. Since i was using the number only for 3g/gprs, i can thow the connection at any time. But i need justice.

Prince Fasil
[protected]