Tata Docomo — Deduction in Balance

Address:

Howrah, West Bengal

I purchase a TATA DoCoMo sim (mdn number [protected]) on 25th March 2012. On that very same day i dialed *191# service to activate Rs. 95 internet plan. The balance ie. Rs. 95 got deducted from my main balance immediately. I called up customer care immediately and complained them about my balance deduction and they refunded my money instantly on that day ie. 25th March 2012 and then the customer care executive told me that due to some technical difficulty this problem occurred and i can try to activate the 95 rupees plan again after 24hrs and it will work successfully then. So after 24 hours ie. on 26th i tried the same procedure as mentioned above to active the 95 rupees internet plan again but unfortunately again the same problem occurred and the balance was deducted from my main balance. I called up customer service and complained to them again about this problem and they told me that they were still facing some technical problem so they asked me to wait for 2 hours. I waited for more that 2 hours and checked my balance again and still the amount was not refunded so i called the customer care again and asked them what the problem was. At this one of the senior customer care executive asked me to wait for 48 hours and if within 48 hours my internet plain is not activated then they will refund my money. But ever after 48 hours i still didnt get back my amount that was deducted from my main balance.

Then i called up customer care again to ask why my amount is still not been refunded? At this the junior Customer Care executive told me that they can only refund the amount the first time and if second time the amount is deducted then they cannot do anything. So i asked him to connect me to his senior. He did so, and when i got connected to his senior, his senior clearly told me that he wont refund my amount back as it was my fault.

Then i complained to the nodal officer (a lady), i explained her the entire problem and she gave me a reference number ie. GBL[protected] and put me on hold to check my problem, after she resumed the call, i could hear her voice but she was unable to listen to me so she disconnected my call. Now i am not sure if they will take any necessary measures to refund the amount (ie. Rs. 95) that was deducted from my main balance. Please help!!!

Thanking you,
Yours Sincerely,
HUI AN HSUE (Edward)