Tata Docomo — Tata Docomo cheating on its uneducated customers

Address:

Dehradun, Uttarakhand

Dear Sir/Madam,

This is regarding phone number [protected] (Dehradun) .The mobile number is in the name of Mrs. Poonam Agarwal. I, Deepali Agarwal (Daughter of Mrs. Poonam Agarwal) , is raising a complain on her behalf.
Tata Docomo has activated "Musicstation" services on the above mentioned number since the month of March and Rs. 30 gets deducted every month from the account. The services were activated without any personal notification ( a message was sent that the service is activated without asking from the customer) and since Mrs. Poonam Agarwal is not very educated about the phone services, she does not check her messages on phone.Only recently she noticed that the money is getting deducted without her notice.
My request to you is only to explain me i[censored]sing your services is a mistake for an uneducated customer. Since she was never informed about the services and the money till date amounts to Rs. 270, I request you to refund that money back to her account.

Thanks and Regards,
Deepali Agarwal