[Resolved]  Tata Docomo — Dissatisfaction Of Service

Address:

Gujarat

TO,
TATA DOCOMO


SIR,

i am using TATA DOCOMO since 2year but now your service is not satisfied me b’ coz I have some problem with TATA DOCOMO details are below.
NAME: Mitesh Sampat
Mobile number: +91 [protected]
1. Customer care number not working properly
When I’m trying to call in customer care and press any key, there are no any responses from IVR. We have to listen IVR twice after working.
2. Only one time call in day in customer care and take more time
When we call in customer care number 198 we can talk to customer care executive only one time in day. Sometime call automatic cut when transfer to customer care executive and also take more time for transfer call to customer care executive.
3. Your call rate is high
When I decide to Port Company I mean I decide to going in other company than I type message port mobile number and send to 1900 I received below message.
“Dear Customer, your unique porting code is TG442134 which is valid up to 7-6-2012.Thank You –TATA DOCOMO”

I was send message to your company 23/5/2012 and I got one call from your company at 24/5/2012.
Your customer care executive talk with me why you want to port. I am answering your call cost is very high so I want porting. And they told me we are providing 1 paisa 2 seconds skim for you free for three month but no any skim are activated and no any message from your company.

your company kidding with customer ? ??????????