[Resolved] Tata Docomo — DOCOMO 899 PLAN PUNE completely unethical

pankaj241286

Address:

Pune, Maharashtra

HI This is Pankaj Kumar Rai from Pune. I was using 899 plan of DOCOMO. From Past 20 days they disconnected my number saying I am using this number for Commercial purposes. I am not using this number for commercial purpose. I told them if they can tell me any number I am using for the same I will pay whatever costs to them extra. I call to my home and my relatives only . This is highly Unethical disconnecting the Number . Now they say please talk to your retailer and they can do anything. They have logic saying if someone call to one mobile many times then its commercial use.. Can they tell me whom they want me to call? I will call to my family only or relatives. what is the criteria of thie . I mean this was unlimited plan they told me before I took that. They do not reply when I call them. They say system is down or something. This is completely against their brand. Please take some action against them. There are many same kind of complaints against them. My Docomo Number: [protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

pankaj241286

May I know what is the Estimated time? and Also let me know the reason you did this? I am not able to call to any one. I am facing hell lot of issue because of this. But fine let is resolve this time on any sort. I will go to any level on this issue.

pankaj241286

Just got call from DOCOMO regarding TRAI rules. Can you please tell me over here as I was in meeting what is TRAI rule? I want evryone to know about these rule which was not told to me anyway but still want to know about this?

pankaj241286

Any Update on this? This been long time .

Why this is taking time?

pankaj241286

service is restored on my number. They told due to some system issue they had closed the connection.

Thanks for doing the same.

Please stop irritating people. Business is all about consumer care . You irritate one you loose 10. And also there are no such TRAI rules i have gathered information about that as well.

pankaj241286

Hi I again got the message saying commercial Usage is noticed on this number and services will be restricted. What the hell these people want? This is completely wrong. This time I will approach to some lawyer if I can.