[Resolved]  Tata Docomo — Docomo automatically subscribed services

Tata Docomo — subscription of services

They charge unnecessary subscriptions and also give toll free number to cancel the subscriptions. But when we call the toll free number, the type of service subscribed automatically by them, doesnt available. And they just make money out of it.

THE PREPAID mobile service of TATA DOCOMO is really disturbs a lot.

Now the world cub, they are subscribing to their live service automatically, which was not subscribed, when we want to cancel it which it not happening.

ALL messages they sent of WORLD CUP of matches, scores etc.

your service is very very bad. i dont like your service messages. your customer care officers was very poor and un responsible persons. iam very disappointed to your service
vasanthabai.a
trichy kknagar
[protected]

Tata Docomo — Docomo automatically subscribed services

Hi,

I am using docomo. [protected]. it is very unfortunate to say that my mobile number was subscribed to breaking news service without my consent today[protected]:30am)

the exact message is shown below: (received from 51818)

I have received one message you have subscribed to breaking new alerts at rs.10 till 11/12/2012. To stop, dial 155223 or sms stop news to 51818 (free). To unsubscribe, dial 155223 (tollfree).

But when I sent the message, another rs. 3 deducted. Moreover I got the message from 51818 as follows:

networ 18: keyword doesn't exist sms cnbc for business or sms
ibn for general news bb for budget bonanza p : portfolio
stk : stock quotemkt: market news news: general news
cri : circket news biz: business news ind : indices
ent: entertainment news

today when I complained the customer care, immediately I received a message (hi, you have cancelled your subscription to breaking news alerts. Thank you for ysing our service.)

Even though it is unsubscribed, I didn't get a satisfactory reply why it is subscribed and how the amount will credit which I have lost.

Even though it is a small amount, it is a case of cheating.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

Your Vas service has been successfully deactivated and also an amount of Rs. 10/- has been credited back to the account.

Thanks and Regards,
Customer Care
Tata Docomo

Today 05/16/2013 I also got the same msg saying Breaking news is subscribed to me and Rs.10 for 7 days.

Although people already had the problems, why it is repeating again?

I have unsubscribed the service by calling 155223. So my money will be credited back?

THIS IS REALLY BAD FROM TATA DOCOMO SERVICES.

this service is very bad. please stop this service on my mobile no. i have already told you many times.either i change my my mobile no.or change other co.
vibhu mathur
[protected]