[Resolved] Tata Docomo — Docomo deducting SMS charges even after putting SMS pack | |||
I put an sms pack for 6/- through online which is supposed to deduct 8 paise per sms and stay valid for one month. the details of my mobile and payment are as follows. Customer Details Mobile Number [protected] Recharge Amount 6 Talk Time 0 Transaction ID MCIT[protected] Transaction Status SUCCESS But unfortunately docomo is deducting 60 paisa per sms. Now my question is whether that sms pack is active for me or not. If active, why do I have to pay 60 paise for sms again? I had already complained to docomo (no M[protected] about this but got very irrelevant answers. I believe while tata docomo is a good company but its employees are quite irresponsible and try to cover up their mistakes. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Sameer,
You are creating more questions for yourself.
First of all, I have not activated other SMS plans. If you have activated another SMS plan on my number then it is not justified to keep your plan and reject the plan I selected and paid for.
Secondly, If your activated plan is so strong that it does not allow other plans, then you should have not shown other plans on your online recharge screen. Your online recharge screen clearly says that the options are valid only for the number I enter. After I select and pay for an option you cannot just grab the money and say that the option is not available for me.
Umakant
-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Wednesday, October 23, 2013 6:53 AM
Subject: RE: Recharge Confirmation from www.tatadocomo.com~~M16007517
Hello!
Greetings from TATA DOCOMO
This is with reference to your email dated[protected] regarding SMS recharge concern for your TATA DOCOMO Mobile number [protected].
I regret for the inconvenience caused to you.
I would like to inform you that I have verified our records and found that RC.6 SMS pack which you have done on[protected] was successfully updated in your account with the benefits of all local and STD SMS @ 8p/sms valid for 30 days.
However, kindly note that as there are two different SMS plans are active on your number due to that you are getting charged for sending SMS as per the priority basis. Kindly make a note of the same.
If there is anything else that you want to share with us, we are all ears.
You can call us at[protected] or write to us at [protected]@tatadocomo.com
Take care!
Sameer
Customer Care -TATA DOCOMO
You are creating more questions for yourself.
First of all, I have not activated other SMS plans. If you have activated another SMS plan on my number then it is not justified to keep your plan and reject the plan I selected and paid for.
Secondly, If your activated plan is so strong that it does not allow other plans, then you should have not shown other plans on your online recharge screen. Your online recharge screen clearly says that the options are valid only for the number I enter. After I select and pay for an option you cannot just grab the money and say that the option is not available for me.
Umakant
-----Original Message-----
From: [protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com]
Sent: Wednesday, October 23, 2013 6:53 AM
Subject: RE: Recharge Confirmation from www.tatadocomo.com~~M16007517
Hello!
Greetings from TATA DOCOMO
This is with reference to your email dated[protected] regarding SMS recharge concern for your TATA DOCOMO Mobile number [protected].
I regret for the inconvenience caused to you.
I would like to inform you that I have verified our records and found that RC.6 SMS pack which you have done on[protected] was successfully updated in your account with the benefits of all local and STD SMS @ 8p/sms valid for 30 days.
However, kindly note that as there are two different SMS plans are active on your number due to that you are getting charged for sending SMS as per the priority basis. Kindly make a note of the same.
If there is anything else that you want to share with us, we are all ears.
You can call us at[protected] or write to us at [protected]@tatadocomo.com
Take care!
Sameer
Customer Care -TATA DOCOMO
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