[Resolved]  Tata Docomo — Fooling around even on escalation

Address:

Delhi

Getting problem resolution was is nightmare. Even escalation is horror, I tried getting that but getting correct information on escalation was also nightmare. This was after I had got umpteen false promises to resolve my device problem for more than a month.

1 The call center is initially clueless when I insist on connecting with senior it says I must escalate to Appellate authority. I must email my complaint.

2. When I email at Appellate authority, mail bounces back

3 When I write complaint about this online I get a mail saying "we would like to inform you that our Appellate Desk has been designed only to handle escalation complaints"
OF COURSE I WANT TO ESCALATE - But mail no where mentions what should I do to esclaate. TATA Tele can you disclosue the "innovative" design of your Appellate desk so that I can escalate.

4. Their site says, Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.

5. When I mail to Nodal officer I get a reply
"Please note that as per TRAI’s Complaint Redressal Regulation, Nodal desk is discontinued with effect from 1st May’12." And further that if I am not satisfied with the resolution provided, I may register the complaint in writing with our Appellate Authority via email, letter or fax

Now When you do that you are go to step 2.So you are in endless loop.
If this is not fooling customer and running Fraud on them then what is it?