[Resolved]  Tata Docomo — for refund of money

Tata Docomo — refund money

bal is rs 0.06
validity is[protected]
gprs pack bal in mb is 0.98
validity is[protected]
complain to you that refund my money because the gprs balance was not
finished and why my main account balance charge for gprs
when i complained to customer care he said that he can not refund my
main balance
and the name of that employee is arjun .
the complain date is 19 may 2011
when i made call customer care they did not talk to me and reply that
all customer care are busy with other customer,after 3 days when i
call today he said that he can not refund because complain is 19 may
and the gap between today and that day.
please help me my main bal was 22rs on that day

mobile-[protected]

I agree with this complaint. Balance is showing erroneous amount when its getting over. Docomo must come up against such errors.

Tata Docomo — REFUND OF MONEY

RESPECTED
SIR/MADAM
ON 7TH JUNE I RECEIVED A SMS FROM MY MOBILE SERVICE PROVIDER THAT I HAVE BEEN SUBSCRIBED TO A PERSONALITY PACK (WHICH I DIDNT ACTIVATE AT ALL) AND FOR THAT I HAVE BEEN CHARGED RS 30 FROM MY ACCOUNT BALANCE..I IMMEDIATELY CALLED THE CUSTOMER CARE OFFICER AND TOLD MY PROBLEM HE SOLVED MY PROBLEM BY REFUNDING ME RS 30 AND DEACTIVATING TH PACK,THE VERY NEXT DAY THAT IS ON 8TH JUNE I FOUND ANOTHER SMS ON MY PHONE THAT I HAVE BEEN SUBSCRIBED TO ADULT JOKES PACK (AGAIN WHICH I DIDNT SUBSCRIBE)..AGAIN THIS TIME I CALLED THE CUSTOMER CARE OFFICER AND TOLD HIM MY PROBLEM...HE ASSURED ME THAT MY PACK WILL BE DEACTIVATED AND NO MONEY WILL BE DEDUCTED FROM MY BALANCE ACCOUNT(YOU CAN CHECK THE VOICE RECORD WHICH THEY SAVE FOR TRAINING PROCESS)..SO I WAS CONVINCED BY HIS WORDS..BUT THE NEXT DAY ONLY I STARTED GETTING THE ADULT JOKES ON MY PHONE AND FOR EVERY JOKE RS 1.50 IS BEING DEDUCTED FROM MY ACCOUNT..EVERYDAY TILL YESTERDAY I CALLED THE CUSTOMER CARE OFFICER TO DEACTIVATE THE SERVICE AND REFUND MY MONEY BUT OF NO USE..EVERYDAY EACH OF THEM TOLD MADAM IT WILL BE DEACTIVATED TODAY AND YOU WILL GET YOUR WHOLE MONEY REFUNDED WITHIN FOUR HOURS...BUT NOTHING LIKE THAT HAPPENED...MY MONEY GOT DEDUCTED TILL YESTERDAY...I HAVE BEEN CHARGED RS7.50 TILL NOW..AND I WANT THAT MONEY BACK IN MY ACCOUNT...I TOLD THEM IF THIS CONTINUES I WILL HAVE TO COMPLAIN AGAINST THEM HERE BUT OF NO USE...THIS IS NOT ABOUT THE SMALL AMOUNT OF MONEY THAT GOT DEDUCTED FROM MY ACCOUNT BUT THE TYPE OF BUSINESS TATA DOCOMO IS NOT DOING IS JUST A FRAUD BUSINESS...I HAVE HEARD THAT THIS ORGANIZATION SOLVES VERY SMALL PROBLEMS OF THE CUSTOMER AND I HOPE THAT MY PROBLEM WILL NOT GO UNNOTICED..AND I WANT YOU TO TAKE STRONG ACTION AGAINST THIS COMPANY SO THAT THEY DONT TRY THIS ON ANOTHER CUSTOMER WHO ARE AFRAID OF COMPLAINING HERE AND LET IT GO AS A SIMPLE THING...



THANKING YOU

RITWIKA DAS ([protected])
79A MOTILAL GUPTA ROAD KOLKATA-700082

money Refund

My friend you are right.. it's all about customer awareness. If we all stand up against this then such cellular companies will sure to provide much better customer service...

Dear Ms. Sarika,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Ms. Charthal,

As discussed over call, we would like to inform you that you have been charged correctly as per your internet usage on 07-06-13.


Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

it is totaly in justic . kindly refund money & correct it as soon as possible...