Tata Docomo — fraud balance deduction

Tata Docomo — fraud balance deduction

on 15 july i have done a recharge for internet pack of rs 17 and there came a msg that this is not applicable in my circle ,ok but when i checked my balance was deducted and i made a call to the customer care and i told that i need the deducted amt back since it was not activated on my account he told that my account is gprs activated and i can go on browsing , and i browsed in 3 min there came msg that my entire balance was deducted for using internet and i again called the executive and told that this was the thing happened and u need to add my bal back to my account finally he accepted the mistake was from tata docomo and told me that my balance will be added back in 4 hrs now its like48 or 56 hrs nothing happened pls help i like to file a case against tata docomo similar incidents have been happened to many of my friends too pl help

Dear Sanju,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

my name is naveen kumar, my number is [protected], i am using docomo since 2 years, but since last one year they start doing fraud deductions, in the name of download or premium download, but there is still 10+mb data left in my account, but they deduct rs 55 from my account, without any notification, and they are doing this again and again, and continuing deducting balance again and again, while i tried other operators network but never faced any problem, , but i fed up of this by docomo.. plz sir help me out and find a permanent solution to my problem.

Hi my name is Anisha, my number is [protected]. Am facing the same issue, and for me almost 230 rs have been deducted. first they deducted 65 then approx 18. Later on around 100 were deducted, and today almost 40rs. I tried calling customer care three four times, they said mam you opened chargeable site, on asking which site it is, he said third party. Later, on arguing for 3-4 minutes he said mama ill transfer your call to IT dept, which never happened, as nobody picked up my call there.
Today I had recharged my phone for 50rs around 11 am and opened What's app and Facebook just for 5 mins, and my main balance was gone, though I had Data balance remaining for 2.26MB.

Then got a link from above chats and had online chat with Tata Docomo customer care person on site http://c1web1.saas.talismaonline.com/MediaC1/VisitorChat/ChatMain.aspx . He said mam you don't have Data balance that's why your main balance got deducted, but on checking the balance through the *111*1#, it showed me balance of 2.26MB and the same time that person said mam my system shows that you have 0.00MB balance. This guy nowhere mentioned of chargeable site. I am surprised then who is lying, the previous CC person who told me of chargeable site being used, or this chat guy who said mam you don't have main balance??????
I was shocked to see two different balance values for a single number.
I am really frustrated with tata docomo service now. Seems there is no point of rechagring the phone as these people will eat up the whole balance without doing any thing.
pls help i like to file a case against tata docomo similar incidents have been happened to many of my friends too pl help
NOW IF THIS PROBLEM IS NOT RESOLVED SOON, AND MY DEDCUTED AMOUNT IS NOT BEEN GIVEN BACK, ILL FILE A CASE AGAINT TATA DOCOMO, AS THIS IS HAPPENING ACROSS THE INDIA. THEY ARE MAKEING FOOL OF PEOPLE, JUST TO ACHIEVE THIER TARGETS.