[Resolved]  Tata Docomo — Fraud in postpaid

Address:

Nagpur, Maharashtra

sir,
I owner of num [protected], Rh-91,vyankatesh nagar , nandanvan ,nagpur , pin 440009, i am charged with bill amount 4180. i started my 3g data on 12th oct, and i was told by customer care that i will be given data around 748 MB till 5th nov,and the charege will be around 149 Rs. i activated that and on 26 th oct i saw i reached my data of 750 MB so i called customer care to deact 3g service. i thought it will be deactivated as he said it will be deactivated till 27 oct, and i asked that if my 2G net will be activated or not he said yes. and then when i was getting the 3G net still ,then i again called on 28th then he said me that 3G service is deactivated now. and no request was made on 26th oct.

And i was relaxed as 20Mb of 3G data was used extra by me , and nothing was reflected in my unbilled nor anything on my internet usage meter, meter was showing date 12 0ct-5th nov.

Bt now i received the bill and it says that ur 3G data pack was deactivated on 26th and 3G service on 28th so i m charged extra amount of around 3400rs on my bill. This is just not fair. due to inappropriate knowledge of customer care why should i suffer, if on 28th oct i was being told exactly what will happen with me as 3G pack has already been deactivated then i would have opted to switch that pack ON again .

In july - aug billing period i had used extra 2G net and it was reflected in my UNBILLED sms. But here in the latest bill i was not informed about the extra usage of 3G on my unbilled sms. If it would have been reflected then i would have surely turned the pack of 3G data ON(which was turned off due to the mistake of customer care incorrect info).

I m sending enclosures of sms screenshots from my phone .

ABOUT THE SCREENSHOTS:
1.It is showing the unbilled amount to be 86 rs , but as i exceeded my net usage it shots up to 491rs.
2.It is also showing the details about unbilled amount that is 576 rs.
3.It shows that unbilled wasn't changed for extra usage of 3G net. If it would have shown the same as of Aug bill then i would have surely taken appropriate action to reduce the amount.


Lastly i would say that if my credit limit is 1500rs the bill should not go higher than that. [you would be saying that credit limit is for unbilled amount. But i[censored] think Logically then like my amount has gone up to 4180 . Others can through the amount to even Lacs of rupees by using similar to me on 3G and ya its possible to shoot up to lacs of bill as 3G gives very high speed of downloading. ]

Plz help me in this because your customer care representatives say that unbilled doesn't include net charges, so i had to enclose screenshots.

Hoping to receive call soon From A PERSON read this email properly and checked the enclosers .


I would also mention that a customer care(DOCOMO) representative named SANDEEP , waS even not aware of the details that net overusage is indicated in UNBILLED amount.
MY questions even after u dnt care for mistake o[censored]r customer care (of 26th oct and 28th oct) as follows:
And would like to ask question if credit limit is 1400 how can bill go above that.

And if in 1 month net overusage wasn't shown in UNBILLED isn't it fraud to charge extra.