Tata Docomo — gprs 11GB Balance got NIL

Address:

Gujarat

Sir,

I activated GPRS (internet Pack) for Rs.240, 15GB (got 12 GB) with three
month validity, about fifteen days back.

Balance of my said internet pack was aprx 11 GB as on[protected]


On 24-03-12, at 7.30pm, one of my relative, unaware of said current internet
pack, again activated internet pack of Rs.5.00

At 12 night my whole balance got NIL, with the expiry of that RS .5 GPRS
pack.

I contacted to customer care, they confirmed me that earlier package
balance also got NIL with the expiry of rs.5 pack

and they are unable to activate my earlier GPRS balance.



Sir, I have unused balance aprx 11 GB, and balance validity aprx 2.5
months...& my said balance lost due to system fault.

I kindly request you to please look into the matter and please refund back
my said GPRS balance.

With hope of your cooperation.

Regards !

Asharaf Meman -M [protected]


Response from TATA docomo was :
I would like to inform you that, only one facility can be availed at one time, hence the previous GPRS balance has been forfeited.