[Resolved] Tata DoCoMo / GSM Prepaid — Advertisment before Caller Tune

jijo4help

from Kochi, Kerala

Address:

Ernakulam, Kerala

I'm a Tata Docomo GSM Prepaid customer, I've activated caller tune for a monthly rental of Rs.30/- and song selection charge of Rs.15/-
I've activated this service for hearing my favorite songs to my callers, but now the complaint is the service provider are playing their Advertisement before my Caller Tune.
Its (promo) approximate length is 7 secs. I want to stop this promo before my caller tune. I've complained regarding this in the customer care (121) but the are saying that its the rule of TRAI. As a customer am paying the rent for hearing the song, not to hear the promo of the service provider. So please help me to deactivate this promo from my caller tune.
My Tata Docomo number is [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

This is to inform you that as per your request VAS service has been deactivated. And also be informed that you can call *191# and follow 6th option in order to deactivate any VAS services activated on your number.

Thanks and Regards
Customer Care
Tata DOCOMO.