[Resolved] Tata DoCoMo / GSM Service — call charge

debasish chakraborty

Address:

Chennai, Tamil Nadu

Dear Sir,

I would like to inform you that I am using Tata Docomo GSM connection in my mobile . My no.[protected]. I recharged Rs. 46/- std booster pack for 1p/3sec to tata to tata only for 25 days only. I recharged last 24.04.12 and it valid till 25.05.12. However yesterday I made a call to tata docomo no. and spoke near to half an hour (1914 sec) and for that they deduct Rs. near to 29/- instead of Rs. 6.5/. I am using this booster pack last 5-6 month, but this time only I faced problem. It is almost 5 times more charged than booster pack rate. After That I tried to spoke with Cust. care but it is all time in waiting mode.

I request you to kindly escalate this to the higher authority and get it resolved at the earliest.

Regards,
Debasish Chakraborty
Mob: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Debasish,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Debasish,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO