[Resolved]  Tata Docomo — 3G LIFE

Address:

Haridwar, Uttarakhand

I am a practicing CA and need internet connectivity regularly to discharge official assignments for my clients. Recently, TATA Docomo launced 3G Life services at Haridwar. I requested for a live demo at my office. The guy who gave the demonstration at my office showed off a 4+ Mbps speed on his dongle so I decided to purchase the same. I purchased a Tata Docomo 3G Life connection with a 7.2 Mbps dongle on 9th December 2010. But just two days after the purchase, the signal to my area dropped and connectivity vanished. I started complaining on their toll-free no., in response, the network guy visited my office and acknowledged that signal is extremely weak. He assured me that the network would be corrected in 2-3 days. Since then, I have been asking for resolution of the fault. After telephone calls fell on deaf ears, I started writing mails on the given ids. I have written at least 6 times to all concerned. They generated a complaint id no. M3373823 on 7th January 2011 and logistic information was called from me by some Mr Sandeep Kumar Jha. I submitted the information immediately - but no response. I sent reminders again and again. After 18 days today, another officials (Ms Neha Sharma) changed the complaint id to M3171192 (to wash off the delay in resolving the issue) and instead advised me to contact[protected] no. to get a solution - shows how TATA group cos. are going to treat their customers.