[Resolved] Tata Docomo — horrible gprs activation | |
my tata docomo number is [protected].
zip code is 627809
alternate number is [protected]
my state is tamil nadu
city is tenkasi
today (38.92013) i tried to activate rs.5 gprs pack by dialing *141# at 7.31 pm
but it didnt get activate in next 30 minutes so i decided to recharge my number with rs.31 which provides 300mb data and i got 300mb data at 8.30 pm but suddenly around 8:51 pm i got a message that stating rs.5 gprs pack has been activated and i just have 25mb data...what the hell???? i spend rs.5+31 for just 25mb???? please refund my amount...i have been a loyal customer to docomo but now i am shattered Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Tata Docomo customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Dear Customer,
We tried to speak to you personally to understand your concerns regarding the GPRS issue. However, we are unable to contact you, since your call was switched off.
Hence, we would like to inform you that as per our records we found that the benefits of Rs. 31/- data pack has been lapsed due to the recharge of Rs. 5/-.
Further, we would like to inform you that once recharge is done the lapsed benefits will not be credited back.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally to understand your concerns regarding the GPRS issue. However, we are unable to contact you, since your call was switched off.
Hence, we would like to inform you that as per our records we found that the benefits of Rs. 31/- data pack has been lapsed due to the recharge of Rs. 5/-.
Further, we would like to inform you that once recharge is done the lapsed benefits will not be credited back.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.