[Resolved]  Tata Docomo — Incompetent broadband service

Address:

SAS Nagar, Punjab

My Tata Photon has been cutting out every hour for the last 50 days or so. How it gives me the problem is that it stays connected, but doesn’t open any website. Once that happens, which is pretty much once every hour on average, the Photon has to be disconnected and then reconnected for me to open any web page.
This is happening at the company’s end and I have done nothing wrong to make the Photon behave like this. My brother also has Tata Photon and his device does the same. So I lodged a complaint on September 1, after waiting and suffering for a month or so, thinking that the device will somehow correct itself. I asked the Photon guys to check at their end. My business depends upon internet connectivity, and I was losing money because of non-connectivity. I also told them that if they cannot fix it, they are most welcome to remove the device and I’ll be so happy to be done with Tata Photon.
Now, I not only want a refund of the money from the time the device has been behaving like this, in which time I did not receive the promised services from Tata Photon, I also want to sue them for at least Rs2 lakh for causing me business loss, mental harassment, and waste of my precious time and energy. I wrote to them that it’s the company’s responsibility to make sure the service is uninterrupted.
In all, I lodged 5 complaints with them. The result of every complaint was the same. The executives called me, made me delete some temporary internet files, cookies (which I normally do myself anyway, just to keep my laptop clean), etc. But the problem persists. Nothing has changed! After lodging the complaint 5 times! The worst thing is that every time the executives close the complaint without addressing my issue. In reply to my most recent complaint, just today, I got another call from their incompetent staff to ‘fix’ my problem, sitting so far away, without ever bothering to come to my place to look at the issue in detail. This recent caller told me to flush DNS, delete temporary cookies, and run Windows command prompt involving some netsh winsocket, netsh something. I did all these things. Still the issue persists. I told this staff that my issue has to do with Tata’s networking and not with my system or laptop. But still she persisted on getting me to do all the above, which I duly did. The issue still stands.
The result is that I have decided to switch to Reliance 3G service, which is a lot cheaper and a lot, LOT better than stupid, incompetent Tata Photon. If Tata had not given me so much headache, why would I have thought of switching to Reliance?
As a part of my campaign against Tata Photon, I am now shortly going to file a sincere complaint with the Consumer Grievances and Complaint Cell, located at SCO 53, Phase 2, Mohali, against Tata Docomo for undue harassment caused to me due to:
• Frequent disconnection and fluctuating broadband due to VERY UNRELIABLE NETWORK.
• Indifference of Tata Docomo/Photon towards my internet problems despite repeated complaints. I have got all the complaint numbers.
• Broadband very weak for the last 2 months now
My arguments to the consumer court will be that:
• If Tata Docomo/Photon did not have a reliable internet connection to sell, why did it sell me the connection? It’s like Tata Docomo sold me a box of apples containing 24 apples, and when I later opened the box after buying it, I only found four apples in it--and that too rotten! All I want is for them to STOP SELLING A PRODUCT THEY DON’T HAVE. Stop selling continuously reliable internet service, when their connection cuts out once every hour.
• Their Bradband has been very weak for the last two months now. I made 5 complaints in the last 11 days or so (I have all the complaint numbers noted down), their engineers/executives called me but never fixed the real issue. Their whole objective was to get the complaint closed as soon as possible without really bothering about my issue.
As another measure of my campaign against Tata Photon, I am also propagating my complaint on sundry consumer complaint forums, like this one, on the internet.
To all of my fellow consumers, I have a sincere advice for you: NEVER buy Tata Photon or Docomo when you can have a Reliance or an Airtel, or even a BSNL connection. Tata products are losing their sheen as the management has deteriorated in most Tata companies. Such a big name, which has been big for a whole century, is now the most incompetent business entity, if you ask me.
Harpreet Singh