[Resolved]  Tata Docomo — Outgoing & Incoming blocked

Address:

Jharkhand

I'm owning a Tatadocomo SIM card. After the 2 weeks o[censored]sing it, I received a SMS from Docomo mentioning that my documents are not received by them.

The retailer from which I took this SIM card told me that it is Docomo's delay in updating their system and if the documents have not really reached the company, they would have disconnected the connection in 1.5 weeks. I have then used this SIM for 3.0 Months

All of a sudden, 3 days back, my incoming was blocked. When I enquired with the Docomo authorities, they told that documents have not received. They have promised me that they will send a representative to collect the documents. They did not send any representative and the other day when I called Docomo office, they told that their policies have changed since yesterday, and they will not send any representative.

I called up the nodal officer and I am told that if I submit the documents by yesterday evening, they will enable my outgoing. I went there by leaving all my works and submitted the documents. I got an assurance from the nodal officer that my outgoing will be enabled by yesterday night (there was no problem with the incoming yesterday).

My outgoing was not enabled and, to my surprise, with out any intimation, my incoming is also blocked today. Now, as I called up the customer care, they told me that I will have to wait up to Monday evening to get my outgoing/incoming enabled.

This is sheer discomfort and I'm feeling embarrassed o[censored]sing such a company's connection where people do not live by their words.