Tata Docomo — Worst GPRS and Service

arun2006th

from Gurgaon, Haryana

Address:

Kerala

TATA DOCOMO is the worst GPRS provider in India, at least in Kerala. Also their altogether attitude towards hearing and solving customers complaints is undoubtedly the worst in India.
Not much to say, their "Nodal Officer" Renu Moncy leads from the front with their infamous "Customer Service".
I was promised that I will get a speed of around 50KBps speed (not 50kbps) when I called the customer care. But by the grace of the "great company" and their efficient network I was able to get a speed of 3 KBps even though I was getting good signal. I called the customer care in wane for a number of times, at last they give me a resolution time which was a stunning one, "the issue will be resolved after 6 months", hurray "TATA DOCOMO", it's really a great company.
After that I called their Nodal Officer for my issue. I got the same resolution time from her too.
What you people think about this Great Public "Serving" company.
If we call the CC for this issue for more than 3 times they will bar your calls indefinitely. Nice customer service, is it?
My number is [protected].
From now on I will try my level best to discourage people from taking TATA DOCOMO connection.

One more thing I had to refresh the page about 15 time to load it properly to write this complaint.

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Comments

arun2006th

from Gurgaon, Haryana

I hope not. You people are changing your mind because it's going on public. If you are really are into resolving my issue first resolve it and then comment.

arun2006th

from Gurgaon, Haryana

I am commenting like this because I have waited enough.

arun2006th

from Gurgaon, Haryana

TATA DOCOMO did not take any action to resolve my issue even after making such a false promise.

parinshah1984

from Pune, Maharashtra

complain number#[protected]
(my call disconnected 10 times while talking to customer care)

TATA DOCOMO 3 G is the worst service ever.
-Worst network
-Frequent call drops (even in full network), atleast 20-25 call drops a day
-no resolution to the issue.
-Call drops while registering the complain it self
-3G is not fast enough

I need to move out of this place in 2 months so i m stuck with DOCOMO.

STRICT NO NO for DOCOMO to any new user

Parin

arun2006th

from Gurgaon, Haryana

No need now. You people keep your recorded answers for some on else. You go on with your pity "Customer Service". I took a decision which is better for me and a bunch of lucky customers who have already did.

Finally I have planned to swap my connection. An operator who has much better customer service which you people even cannot dream of and who has good data speed.

Good Bye, TATA DOCOMO.

Who ever reading this please consider changing this pity Network..

TATA DOCOMO the worst in India.

brajesh_giri

from Bengaluru, Karnataka

Not only in Kerala, it is worst even in Bangalore. I moved from Vodafone to Tata Docomo only because Vodafone has not started 3G services in Bangalore. Whenever i try to connect for my Nokia messaging service using my Nokia E72, it doesn't connect at all. Out of 24 hours, it connect just for 15 minutes. I'll move back to Vodafone again once 3 months limitation gets over.

arun2006th

from Gurgaon, Haryana

That will be good for you...Docomo always the worst in india