[Resolved]  Tata Docomo — Cheated by TATA DOCOMO

Address:

North 24 Parganas, West Bengal

We had a TATA- Walky Landline connection in my wife’s name. Non- tech senior citizens like us find it easier to use simple pre-paid mobile phones for communication and hence avoid the burden of post-paid connections. We have been trying to get rid of the Walky for some time. We got a call early this April to inform us that my wife’s name has been chosen by the computer to get a Docomo mobile SIM with 350 minutes of free talk time. On the first day I turned down the offer. But after several calls my wife agreed and finally on 23rd April two people came home to get the papers signed and hand over the SIM card. The card was activated after a couple of days. I got rid of my Walky too. But my logic and reason told me that there can’t be just a free talk time and there has to be some rent somewhere. I made numerous calls to the number given to check for ‘other’ charges and was reassured every time that there was none. However, I received a bill yesterday with the following details:
Relationship No.[protected], Bill No.[protected], Tariff Plan- GSM 199 pht 350lx plan, Amount due Rs. 161. The 350 minutes free talk-time hasn’t been exceeded according to the bill.
Not only, I am stuck with yet another post-paid payment, TATA hasn’t given me a copy of the document that I signed or any receipt till date. Their responses to telephone calls are pathetic and this is unnecessarily adding to my woes and failing health. I am shocked and want them to be taken to task for this kind of cheap marketing gimmick and this deliberate, premeditated cheating and harassment o[censored]nsuspecting senior citizens.