[Resolved]  Tata Docomo — Massive Cheat in post paid billing

Address:

Pune, Maharashtra

TATA-DOCOMO is doing massive cheat in post paid billing calculation.

I am TATA-DOCOMO post paid user since 3-4 months and I found following in post paid billing calculation

For month of JAN-2012 my current charges are 111.51 which is rounded to 112 (still I am ok with rounding value) and I paid the 112 amount.

But for month of FEB-2012 my current charges are 109.53 which is rounded to 110. As I paid 112 in last payment company should adjustment 0.49 paisa in my FEB-2012 bill likes other provides do (As I am also use idea that's why I know) and which is correct.

When I spoke to customer care they told me TATA-DOCOMO don't have policy to adjustment 0.49 paisa in FEB-2012 bill and it is not possible to do payment in paisa using internet banking (which is absolutely incorrect) and they refuse my complainant.

This is not only regarding my 0.49 in 1 month but also consider TATA-DOCOMO have 10,00,000 customer in Maharashtra and on an average they are rounding 0.40 paisa in a single month they are collecting 4,00,000 in a month and in a year 48,00,000.