[Resolved]  Tata Docomo — Number Disconnected

Address:

Gopalganj, Bihar

Dear Sir/Madam,

Hereby I am submitting my complaint to TRAI against Tata Docomo.

I have a number [protected] of tata docomo activated on 1-Jan-10 after using few months it was lost. When I came to know that my number has 110% talk-time offer due to one year old customer than my mind was changed & I confirmed to Customer Care (121) & Retailer Helpline (52202) that my number is in grace period it will be soon disconnected. Thereafter I recharged on 15-Mar-11 of Rs 111/- ( transaction id- [protected]) & than I again asked from Customer Care that is there any problem in my number they said, "no there is not any problem" I also asked that the number has in grace period before recharging, answered that the condition of disconnection of number is canceled due to my recharging of Rs 111/- I also called to another number on [protected] 15-Mar-11.

So, therefor I want to ask to TRAI that if the number is in grace period why the left it in grace period if they had left so, why they disconnected on 16-Mar-11 after successful recharge amount of Rs 111/-, successful outgoing on that particular date.
Why? my question is Why???????

My name is Asgar Ansari
Cell-[protected]