Tata Docomo — misbehaving/ Poor service

Address:

West Delhi, Delhi

Today, I got a call from Tata photon asking about my issue. As, i never get proper speed in this and have to talk to them again & again.
They never provide any solution, and now a days the customer care people are saying that they cannot take the complaint as they do not have the authority. I wonder why they are sitting if they cannot help customers.

Anyways, In today's call, the customer care person misbehaved with me. He talked in a taunting way and them become rude. I asked him to keep quiet,. even then he was rude. And when i was telling him the speed, he disconnected the call.
Is this the way anybody provide service.

Tata photon people is harassing customers.

My photon no. is [protected]